Business Analyst

• Actively collaborate with partners from Monitoring Infrastructure and Event Management Technology / Domain / Project and deliver goals as per agreed schedules & specifications
• Understand & Analyze business requirements & scope, identify gaps, translate requirements into technical specifications
• Deliver the solutions / deliverables per the agreed requirements with regards to project timelines
• Collaborating closely with software and operations teams to improve end-to-end monitoring and alerting production services
• Deliver lasting, preventative improvements that cross the development/operation team divides
• Coordinate our response to service impacting incidents
• Routinely modifying configurations or systems in a way that produces lasting improvements from a one-time effort
• Applying their expertise and experience to assist with architecting the next generation of services
• Assisting with support escalation in high impacting incidents, coordinating SMEs and vendors as required
• Representing ITID “outwards” to manage quality of service delivered

• Consistently demonstrates clear and concise written and verbal communication skills
• Should have a minimum of 8-10 years IT experience out of which a minimum of 3 years relevant experience in the following monitoring/event management and/or automation development experience
• BMC Patrol and BMC TrueSight
• BMC TSOM and BMC Helix Operations Management
• BMC KM Development
• Java, Shell, Unix scripting, Perl, Python
• REST API Development
• Strong fundamentals in distributed systems and networking
• Experience on DevOps tools like – Puppet, Ansible, Tanium, Git etc.
• UNIX OS knowledge is mandatory
• Experience on working in any cloud migration project is an added advantage

Experience on working in any cloud migration project

• Continuous professional development
• Flexible working
• Opportunities to grow within an inclusive and diverse environment