Business Analyst Jobs

Business Analyst

Randstad

Location:
Canada , Markham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Join a leading Financial Institution (FI) in a critical, high-impact project! We are seeking three motivated and detail-oriented specialists to facilitate the smooth transition of our Business Banking customers to a new digital platform. This role is a fantastic opportunity to work within a prominent organization and gain valuable experience in cash management and customer migration within a fast-paced environment. ... You will be responsible for managing the end-to-end migration of Small Business Banking (SBB) customers from an existing platform (Web Business Banking "WBB") to our new digital banking solution (Business Central "TDBC"). This role involves direct customer interaction via email and phone to discuss the migration process, monitor progress, ensure accurate system setups, and resolve issues proactively.

Job Responsibility:

Customer Support: Support a portfolio of SBB customers throughout the entire TDBC migration lifecycle
Communication: Conduct proactive customer interactions (email/phone) to discuss upcoming migration, set clear expectations, and communicate technical requirements simply and concisely
Escalation: Monitor and support the communication and uptake of risk/issue mitigation and escalation strategies during the onboarding process
Migration Execution: Execute customer migrations, ensuring accurate setups for all TDBC services
Tracking & Deadlines: Maintain accurate details within the tracking database and work diligently to meet set deadlines and target migration dates. Performance will be measured based on lead action and timely deadline adherence
Stakeholder Relations: Build and maintain strong relationships with the Product Group, Support teams, and other internal departments to ensure migrations are completed on time and effectively
Process Improvement: Identify process gaps, recommend realistic and actionable process improvement (PI) ideas, and potentially participate in leading PI initiatives

Requirements:

2-4 years of overall relevant work experience
Proven experience in a Business Analyst function
Strong proficiency with the MS Office Suite
Energetic self-starter with strong organizational, written, and verbal communication skills
attention to detail
willingness to learn new products
Proven ability to prioritize, manage multiple accountabilities, and work independently in a fast-paced, dynamic environment

Nice to have:

Familiarity with Cash Management experience (e.g., Wire Payment, EFT, RDC)
Experience using Salesforce
Bilingualism (English/French) is considered an asset

What we offer:

Career Growth: Conversion to a permanent role is possible upon successful completion of the assignment
Impactful Work: Be a key contributor to a significant, large-scale digital migration project within a leading FI organization
Skill Development: Opportunity to quickly learn complex cash management systems and develop robust problem-solving and stakeholder management skills
Team Environment: Work within a collaborative team of approximately 20 people with a dedicated 2-4 week training period

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 23, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Randstad - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.