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Rotorua Lakes Council Logo Rotorua Lakes Council · IT - Administration

Business Analyst

New Zealand, Rotorua Employment contract · Job Posted July 04, 2026
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Job Description

Rotorua Lakes Council is looking for a skilled and driven Business Analyst to join our Information Services team. This is a key role where you will help shape business solutions, drive improvements, and ensure our systems and processes align with Council’s strategic objectives and policies. If you thrive on understanding business needs, influencing stakeholders, and delivering meaningful change, this is an exciting opportunity to make a real difference for our organisation and community.

Job Responsibility

  • Gather, analyse and clarify business requirements, ensuring accuracy and minimal ambiguity
  • Engage with a wide range of stakeholders to understand needs and gain buy-in
  • Review business processes and systems to identify opportunities for improvement
  • Ensure solutions align with Rotorua Lakes Council policies, standards, and strategic objectives
  • Manage feature scope and contribute to prioritisation decisions
  • Lead application and process design changes
  • Produce clear, comprehensive documentation for systems and processes
  • Act as the key liaison between business users and technical teams
  • Support the full lifecycle of IS projects, including gathering and planning, design and configuration/development, testing and deployment, ongoing support and enhancement

Requirements

  • Proven experience in business and systems analysis
  • Strong stakeholder engagement skills, with the ability to influence and build trust
  • Excellent communication skills, with a talent for simplifying complex information
  • Experience in process improvement and change delivery
  • A structured approach to gathering and documenting requirements
  • Ability to manage competing priorities and work across multiple projects
  • A collaborative mindset and a passion for delivering outcomes
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