Business Analyst

• Coordinate and execute delivery of implementations including the gathering of all required information used in defining the customer product setup
• Perform system training for customers prior to go-live/system adoption, or support customer’s existing methodology to provide adequate training
• Handle escalated customer support tickets as required
• Gain customer acceptance by explaining or demonstrating features and operational improvements: Provide Training Webinars, Q&A, and Master Classes
• Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments
• Provide support to Production and Support teams as required
• Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices
• Act as customer advocate/representative and feed Portfolio organization with customer queries on advanced product functionality
• Support other Navblue Organizations with review and update of product materials, including but not limited to Customer-Facing Documentation, Marketing Materials, FAQs, etc.
• Support BA’s role for other products when needed
• Support the continuous improvement initiatives within the Customer Experience organization

• Bachelor or Master Degree in Engineering
• Must have at least 5 years of experience in Commercial Flight Operations as a Pilot, Aircraft Dispatcher (certified) or EFB Administrator
• Prior experience in commercial airline flight operations and operations control is preferred
• Fluent in English
• Must work effectively with others in a team environment as well as work independently with little supervision
• High level of communication skills and effective interpersonal skills
• Strong time management and organizational skills
• Must possess strong analytical/critical thinking skills
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Must possess superior product knowledge as it relates to the product suite
• Must be able to establish and maintain strong relationships
• Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity

Prior experience in commercial airline flight operations and operations control