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We are looking for an experienced Business Analyst to join our team in Saint Paul, Minnesota. The ideal candidate will bring over seven years of expertise in business analysis and a strong ability to collaborate effectively with cross-functional teams.
Job Responsibility:
Conduct comprehensive business analysis to identify and address gaps in processes, ensuring alignment with organizational objectives
Collaborate with stakeholders to gather requirements and translate them into actionable deliverables
Evaluate and improve workflows within call center environments to enhance customer service experiences
Review and analyze documentation to ensure clarity, accuracy, and compliance with standards
Work within Agile Scrum frameworks to deliver projects efficiently and effectively
Facilitate discussions with teams to identify opportunities for process improvements and implement solutions
Provide insightful recommendations based on detailed gap analysis findings
Communicate effectively with both technical and non-technical teams to ensure project success
Monitor and report on the progress of initiatives, ensuring they meet business needs and objectives
Maintain a high level of professionalism and adaptability in a dynamic environment
Requirements:
Minimum of seven years of experience as a Business Analyst, demonstrating expertise in business analysis methods
Proficient in evaluating and optimizing call center customer service processes
Skilled in reviewing and analyzing documentation to ensure accuracy and compliance
Strong knowledge and hands-on experience with Agile Scrum methodologies
Ability to perform detailed gap analysis and provide actionable recommendations
Exceptional communication and interpersonal skills to collaborate with diverse teams
Proven ability to deliver results in a dynamic and fast-paced environment
Bachelor's degree in Business Administration, Information Systems, or a related field is preferred