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Business Analyst to support the delivery of a new IT Observability Service that will enhance visibility and performance management across applications and infrastructure.
Job Responsibility:
Strategy & Architecture
Gather, analyse, and document business, functional, and non-functional requirements
Define observability use cases, workflows, data needs, and integration requirements
Support design of processes for monitoring, alerting, event handling, dashboards, and reporting
Facilitate workshops and communicate with technical and business stakeholders
Produce documentation including requirements, user stories, process maps, and service definitions
Support testing, onboarding, and service adoption activities
Requirements:
Must not have been outside of the UK for more than 6 months in the last 5 years
Proven experience as a Business Analyst in IT or digital transformation
Understanding of monitoring, logging, or observability concepts
Strong analytical, documentation, and stakeholder engagement skills
Ability to translate technical detail into clear business language
Experience with observability tools (e.g., Dynatrace, Datadog, Splunk)
Familiarity with ITIL processes and cloud platforms