Business Analyst

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Research application performance and generate findings to forecast key trends that require remediation
• Collaborate with team members to collect data to research in support of new initiatives in alignment with OKRs and participate in brainstorming sessions to determine key KPIs and performance metrics
• Create data visualizations through expertise in products like Tableau, Power BI, Alteryx, and other relevant BI tools
• Leverage statistical methods to interpret data and drive strategic decisions
• Translate business requirements into effective data models and follow through on data governance and data quality
• Coordinate communication and information flow between business and technology teams

4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Extensive knowledge and understanding of research and analysis
• 4+ years of SAS, SQL, MS SQL, Python server experience
• Ability to research and analyze data sources for daily workflow, Ad-Hoc and long-term research projects, as well as audit projects
• Experience building and modifying moderate to complex SQL queries using Teradata (SQL) against multiple enterprise databases (iCon/EIWP/Datamart)
• Experience building reports in Tableau to verify workflow completeness and working with Tableau developers to automate necessary daily reporting
• Experience collaborating with internal partners, stakeholder, audit and testing teams
• Excellent verbal, written, and interpersonal communication skills
• Experience with Contact Center Modernization (Contact Center as a Service)
• Contact Center experience within the financial industry
• Demonstrated experience partnering with business and technology teams to evaluate moderately complex business problems
• Experience providing comprehensive technological solutions
• Experience managing backlogs and simplifying requirements for product delivery

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance
• Critical illness insurance
• Accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement