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Vodafone Logo Vodafone · IT - Software Development

Business Analyst

United Kingdom · Job Posted May 13, 2026
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Job Description

As part of the Professions function, the Customer Delivery Profession Business Analyst, will work in close partnership with the Senior Professions Manager to enable consistency, capability and performance across the delivery community. This role is responsible for turning data into insight, insight into action, and action into improved delivery outcomes. You will support the design and embedding of delivery standards, playbooks and workforce frameworks, ensuring our teams operate with clarity, consistency and effectiveness. Acting as a connector across delivery teams and leadership, you will provide visibility of performance, capability, and resourcing, identifying opportunities to optimise how we deliver at scale.

Job Responsibility

  • Delivery Insight & Performance Analytics
  • Standards, Patterns & Playbook Development
  • Skills & Capability Mapping
  • Governance, Assurance & Continuous Improvement
  • Culture, Connection & Community Building

Requirements

  • Strong capability in data manipulation, validation & interpretation
  • Excellent interpersonal and communication skills able to deal with a variety of levels
  • Experience of translating best practice into standards and Playbooks
  • Experience in a Project/ Programme Delivery focussed environment
  • Able to analyse capacity vs demand, resource utilisation & allocation & skills coverage and gaps

Nice to have

  • Proficiency in Power BI, Tableau or equivalent tools
  • Hold professional certifications such as IIBA, BCS, or Agile BA, Lean Six Sigma
  • Ability to build interactive dashboards and executive level reporting
  • Exposure to Power Automate/workflow automation tools

What we offer

  • excellent basic salary plus bonus and Vodafone benefits
  • great pay
  • bonuses
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • pension plan
  • amazing learning tools
  • top-notch parental leave policies
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