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This role is responsible for supporting, maintaining, and enhancing enterprise application systems by coordinating software updates, troubleshooting issues, developing documentation, and partnering with internal departments to optimize business processes. The position serves as a key liaison between end users, IT staff, and software vendors to ensure applications remain reliable, secure, and aligned with organizational needs.
Job Responsibility:
Maintain ongoing communication with application vendors to ensure systems remain current with all patches, updates, and hotfixes
Coordinate the evaluation, testing, and deployment of software updates across supported applications
Participate in technical solution design and provide input on system enhancements
Troubleshoot reported application functionality issues and develop remediation plans and procedures
Serve as backup support for designated application specialists to ensure continuity of operations
Perform additional duties as required to support organizational needs
Conduct comprehensive analysis of existing business processes and document opportunities for improvement
Translate business requirements into technical specifications for system enhancements and custom reports
Assist in developing bid requirements for software upgrades and review vendor submissions for compliance
Coordinate the development, testing, and implementation of new production and ad hoc reports
Support end users in creating and maintaining ad hoc reports and converting reporting needs into technical requirements
Develop, maintain, and update training materials for supported applications
Identify gaps in user understanding and assist in creating supplemental training courses or video clips
Produce and distribute communication materials such as FAQs, tips and tricks, and patch/version updates
Provide analytical and technical guidance to departments regarding application functionality and business needs
Consult regularly with IT staff and departmental stakeholders on application usage, testing procedures, and system improvements
Support business continuity efforts and participate in emergency response activities when required to maintain essential services
Requirements:
Knowledge of organizational structure, operations, policies, and procedures
Knowledge of capabilities and limitations of computer systems, system design techniques, programming concepts, hardware/software platforms, and operating systems
Knowledge of business processes, budgeting, office operations, and general business theory
Knowledge of project management principles and best practices
Knowledge of application of IT solutions to business problems and alignment with organizational goals
Knowledge of federal, state, and local regulations related to IT, procurement, and bidding processes
Knowledge of data system terminology, program flowcharts, and systems communication methods
Skills in exercising diplomacy, fairness, sound judgment, and professionalism in complex situations
Skills in planning, organizing, and monitoring work to meet departmental goals
Skills in clearly presenting and interpreting complex technical information to non-technical audiences