Business Analyst Job at FinXL (Sydney)

Job Description

About FinXL IT FinXL IT Professional Services is an established, innovative Australian company, providing technology-enabled business solutions and consultant services to a wide range of 'Blue Chip' clients through our offices across Australia and New Zealand. A service-driven organisation, FinXL is a multiple award-winning company that has been recognised as one of the fastest-growing IT services businesses in the region. We take pride in our commitment to excellence and our ability to deliver high-quality outcomes for our consultants and clients alike. The Opportunity FinXL IT is seeking a high-performing Business Analyst for a leading general insurance organisation This initiative is a core pillar aimed at creating a faster, simpler, and more connected claims journey for customers, while building a scalable, high-performing business for the future. This is a unique opportunity to work at the intersection of General Insurance and Advanced Technology, where you will lead the definition of AI and automation use cases in a high-profile, mission-critical environment.

Job Responsibility

Lead requirements gathering and documentation for complex motor claims initiatives, ensuring alignment between business goals and technical execution
Create comprehensive 'Use Case Packs' for AI and automation, including problem statements, process flows, and non-functional requirements (with a heavy focus on data quality, controls, and explainability)
Lead and facilitate workshops with large, cross-functional groups to resolve contention, drive consensus, and navigate project ambiguity
Act as a critical bridge between business stakeholders and technical squads, translating complex needs into functional specs and interpreting technical terminology for business leaders
Manage the pathway to delivery by ensuring all solutions meet rigorous success measures and delivery readiness criteria for production
Support the program's testing lifecycle and lead User Acceptance Testing (UAT) to validate that solutions meet business requirements

Requirements

Minimum 5+ years of experience as a Business Analyst within Financial Services, with a strong preference for General Insurance
Proven experience across business and tech transformation, application development, and process re-design-ideally with exposure to risk and regulatory projects
Prior experience gathering requirements for AI, Advanced Analytics, or Automation solutions in complex, regulated environments
The ability to influence and manage stakeholders at all levels, particularly in resolving conflicting requirements across a large program of work
A 'business-focused' mindset combined with the technical depth to perform functional and technical analysis

What we offer

Initial 12 months' contract, with a view to extend
Located in Sydney CBD
Hybrid working arrangement (2-3 days in the office)
Join a collaborative, high-energy program where your work directly impacts millions of Australian customers
Through FinXL IT, you will gain access to premium 'Blue Chip' projects while being supported by an award-winning services firm

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