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Business Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Austin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for an experienced Business Analyst to join our local client on a long-term contract basis in Austin, Texas. This role requires a proactive, detail-oriented individual who can analyze complex business systems, identify opportunities for improvement, and collaborate with stakeholders to implement effective solutions.

Job Responsibility:

  • Conduct thorough analyses of business systems and user needs, ensuring alignment with organizational strategies
  • Utilize data analysis tools such as Excel and Tableau to interpret raw data and provide actionable insights
  • Collaborate with stakeholders to identify inefficiencies and propose technology-driven solutions to optimize business processes
  • Develop detailed documentation, including user requirements, program functions, and system modification steps
  • Perform business process mapping and reengineering to enhance operational effectiveness
  • Prepare solution recommendations, risk assessments, and financial analyses, including cost-benefit evaluations
  • Lead gap analysis efforts to identify discrepancies between current and desired states
  • Participate in Agile Scrum processes to ensure timely delivery of high-quality solutions
  • Review and analyze call center customer service operations to identify areas for improvement
  • Facilitate document review processes to ensure accuracy and compliance

Requirements:

  • A minimum of 4+ years of experience as a senior Business Analyst in a technical capacity
  • At least 2 years of experience as a data analyst, with proficiency in tools like Excel and Tableau
  • Proven expertise in business process reengineering and mapping
  • Familiarity with Agile Scrum methodologies and principles
  • Demonstrated ability to conduct gap analyses and propose effective solutions
  • Strong experience in reviewing and analyzing customer service operations within call centers
  • Previous work experience with government projects is required
  • Must be available for in-person interviews in Austin, Texas
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 26, 2026

Work Type:
On-site work
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