Business Analyst Job at Robert Half (Piscataway, New Jersey)

Business Analyst

Robert Half

Location:
United States , Piscataway, New Jersey

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.

Job Responsibility:

Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations
Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation
Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams
Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements
Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing
Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features
Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products
Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation
Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments

Requirements:

Proven experience in business analysis, including requirements gathering and documentation
Familiarity with customer service operations, especially call center environments
Strong ability to review and analyze documents and processes for optimization
Knowledge and experience working within Agile Scrum methodologies
Proficiency in gap analysis and identifying areas for process improvement
Background in business process consulting and workflow design
Experience working with customer portals and digital platforms
Excellent communication and collaboration skills across cross-functional teams

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 02, 2026

Work Type:

On-site work

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Business Analyst

Robert Half

Location:
United States , Piscataway, New Jersey

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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