Business Analyst Job at Knock

Business Analyst

Knock

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

86500.00 - 114000.00 USD / Year

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Job Description:

This role is ideal for someone excited to work with data, reporting, and business process automation. The Business Analyst will partner closely with senior analysts to support business reporting, improve data quality and availability, and collaborate with sales and operations on process automation initiatives. This role focuses on ensuring data and dashboards are clean, well-organized, and effectively used across teams, while also playing a key role in standardizing data and connecting multiple data sources to drive automation.

Job Responsibility:

Own and Advance Business-Critical Reporting: Design, build, and maintain dashboards within Knock’s reporting platforms (e.g., Tableau) used for management and executive reporting
Establish repeatable, standardized reporting processes that ensure accuracy, consistency, and reliability across the organization
Apply independent judgment to determine appropriate metrics, data sources, and presentation methods to support informed decision-making
Partner with business leaders to translate complex data into actionable insights
Ensure Data Accuracy, Integrity, and Governance: Own data quality standards across systems to ensure reporting accuracy and trust
Normalize, clean, and structure data tables to support long-term scalability and maintainability
Define, document, and enforce data definitions, naming conventions, and field mappings across multiple platforms
Handle sensitive and confidential information, including PII, in compliance with internal security standards and data privacy best practices
Create, Improve, and Maintain Processes & Pipelines: Design and document processes and procedures for data workflows, reporting, and automation
Make thoughtful changes to existing business-critical processes with minimal disruption to operations
Maintain and optimize data pipelines to ensure speed, reliability, and accuracy without causing business interruptions
Independently identify gaps, risks, and inefficiencies in current systems and recommend solutions
Drive Automation and Cross-Functional Enablement: Learn and understand existing workflows and automations across teams
Evaluate and improve existing automations across sales, marketing, and operations
Partner with cross-functional stakeholders to understand workflows and design scalable, data-driven solutions
Take ownership of ongoing maintenance, monitoring, and improvement of automation logic and outputs
Identify and drive opportunities to improve and simplify current automations

Requirements:

Strong analytical mindset with the ability to exercise independent judgment and solve complex business problems
Proficiency in Excel or Google Sheets, including formulas, lookups, and pivot tables
Working knowledge of SQL (joins, conditional logic)
Experience developing, maintaining, and validating data used for management reporting and operational decision-making
Experience cleaning, organizing, and maintaining data from CRMs or spreadsheets
Experience collaborating with marketing, sales, or operations teams on reporting or process improvement initiatives
Strong attention to detail, particularly when cleaning, mapping, and labeling data, and the ability to identify data inconsistencies or errors
Clear and effective communicator with the ability to simplify complex concepts
Ability to work independently, prioritize work, and adapt to changing business needs without close supervision
Agility in adapting to changing processes, new situations, and thinking on one’s feet
Resourcefulness, decisiveness and accountability for the customer and agent experience
Demonstrated ability to perform under pressure, meet deadlines, and manage multiple priorities simultaneously
Outstanding work ethic and commitment to delivering high-quality results
Passion for Knock’s POPSICLE values and a consistent commitment to doing the right thing
Education: Bachelor’s degree
Experience: Minimum of 1 year in an analytical, reporting, or technical support role

Nice to have:

Familiarity with Python, JSON structures, and delimited text formats is a plus
Experience with data visualization tools (nice to have: experience with Tableau, Power BI, or Looker)

What we offer:

Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
Flexible Paid Time Off for full time employees
Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent
6 weeks paid parental leave for the non-birthing parent
One thousand annually for professional development
Life, AD&D and Disability insurance for full time employees
401K (noncontributory by Knock) for all employees
$75 monthly allowance for health & wellness
Up to $400 monthly for a co-working space for eligible employees
$100 monthly allowance for home internet, mobile phone or other communication devices
$2,500 referral bonus for eligible employees

Additional Information:

Job Posted:
January 05, 2026

Expiration:
March 31, 2026

Employment Type:

Fulltime

Work Type:

Remote work

Knock - All Job Offers

Job Link Share:

Business Analyst

Knock

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

Expiration:
March 31, 2026

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