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We’re looking for a skilled Business Analyst to join our Change team and help shape the future of our banking systems and customer experience. You’ll work across the full project lifecycle, collaborating with business units, product owners, architects, and developers to turn business needs into clear, actionable requirements.
Job Responsibility:
Develop detailed business requirements for system enhancements and new solutions
Analyse processes, gather information, and document user needs
Produce high‑quality requirements documentation, gap analyses, and user stories
Act as a liaison between stakeholders, users, and technical teams
Facilitate workshops to refine requirements and explore solutions
Review supplier specifications to ensure alignment with business needs
Support UAT and ensure timely delivery of system enhancements and fixes
Work within Agile and Waterfall environments
Support product owners with design and implementation challenges
Champion user‑centric design through ongoing engagement with end users
Assist with training, handover documentation, and updates to operational procedures
Requirements:
Banking qualifications (D)
ISEB/BCS Foundation or Practitioner (D)
Agile Business Analysis certification (D)
Strong understanding of banking processes and regulatory requirements (E)
Knowledge of banking technology, payments, and telephony (E)
Excellent communication and documentation skills (E)
Strong analytical and conceptual thinking (E)
Ability to influence stakeholders (D)
Advanced technical skills (D)
Experience producing reports and presentations (D)