Business Analyst

The Business Analyst is accountable for leading analysis for changes and new features/services that deliver enhancements to Digital Channels. Business Analysts are involved from initial scoping and discovery analysis, followed by management and documentation of requirements right through to post implementation continuous improvement. The role requires leadership of detailed analysis to drive out the real business needs; elicit quality requirements based on optimal solutions; design best in class customer journeys; and translate complex concepts into engaging digital propositions that align to Global Digital strategies. Business Analysts collaborate with Multiple stakeholders and work in agile cross-functional agile teams in Value streams to deliver customer-centric journeys, supporting entities globally. Business Analysts also play an important role in contributing to the development of a high-performance Business Analysis discipline through employing and reinforcing best practices such as reuse and supporting and coaching other team members