Business Analyst

• Ability to understand desired future state in context of current business environment
• Defines incremental steps to achieve desired business results
• Can create innovative approaches to problems, is comfortable challenging the status quo
• Experienced with Agile approaches and can decompose complex problems into workable team assignments
• Ability to learn new systems and concepts quickly, building a strong repertoire of business and technical knowledge
• Ensure that project team has clear understanding of functional requirements and business expectations
• Collaborate with creative team and ensure that user experience and visual design align with functional requirements
• Work with QA to develop testing strategy, identify test cases and participate in regression testing
• Serve as a subject matter expert on the ecommerce solution and platform both for client and for the project team
• Create training materials for train-the-trainer and end-user training sessions
• Interacts with project team and management to identify and document benefits, costs, and risks associated with solution alternatives
• Works to ensure the technical/business design matches the detailed user requirements and system needs
• Define a process for change management and proactively manage requirement changes
• Proactively identify risks around requirements and communicate to team leads and PMs
• Helps to ensure proper communication, process flow, data quality, reliability, integrity and security for automated systems as needed
• Documents procedures, policies and guidelines to support daily operational processes as needed

• Bachelor's degree in a related field or equivalent combination of education and experience
• 3-5 years relevant work experience required
• Familiar with agile development methodology, including use case scenarios and user stories
• Strong project management, time management, initiative and interpersonal skills
• Experience in articulating and documenting user requirements
• Experience in planning and performing functional testing
• Experience with Microsoft Suite including Advanced Excel and Visio
• Experience with project and collaborations tools such as MS Teams, SharePoint, and Workfront
• Ability to express complex technical concepts effectively, both verbally and written
• Some off-shift support and travel may be required

Experience within the insurance and brokerage industry is a plus