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Excellent communication is Required as well as Excellent Customer Service Skills. Information Technology Project Development work experience and/or Function/Business Process Analysis work experience. Developing workflows, mockups, requirements, testing and production support for projects.
Job Responsibility:
Development and documentation of business requirements
Create User Interface mockups
Assist the technical teams in the development and documentation of technical requirements
Test the resultant software (including user Acceptance Testing)
Create instruction manuals and teach the system to end users
Perform limited project management functions
Requirements:
Excellent communication and customer service skills
Strong skills in Microsoft Visio
Experience with developing systems via a structured SDLC methodology
Experience with testing, training and user support
Experience with UI design
Ability to analyze and document complex business processes and work flows, and propose areas for improvement
Ability to gather data via diverse means (i.e. interviews, observation, surveys, existing written documentation) and interpret relevant information
Ability to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules
Customer Service / Helpdesk experience
3 years of relevant experience
5 plus years in particular application area
4-year college degree or equivalent study under the direction of the supervisor of the business analyst team or designated project leader