Business Analyst

• Oversee the architecture, configuration, and data flow of enterprise platforms, ensuring optimal system performance and reliability
• Lead integration efforts between business applications to facilitate efficient and accurate data exchange
• Manage upgrades and enhancements for systems to maintain stability and modern functionality
• Identify and implement process improvements to enhance operational efficiency and reduce manual tasks
• Develop and automate workflows to streamline operations across engineering, production, and administrative teams
• Act as a liaison between internal teams, external consultants, and software providers to translate business needs into actionable solutions
• Drive the execution of system rollouts, upgrades, and improvement projects, ensuring timely and budget-conscious delivery
• Design dashboards, reports, and analytical tools to support decision-making and improve operational visibility
• Maintain and organize SharePoint sites, including permissions and document management
• Deliver training sessions, create documentation, and provide user support to ensure effective system usage and adherence to policies

• A minimum of 5 years of experience in business analysis or a related field
• Proficient in conducting gap analysis and developing solutions to bridge operational needs
• Practical experience with call center customer service processes and document review
• Expertise in Agile Scrum methodologies to drive project success
• Strong ability to translate business requirements into functional specifications
• Familiarity with enterprise platforms and system architecture management
• Excellent communication skills to collaborate with cross-functional teams and stakeholders

Knowledge of emerging technologies, including AI-driven solutions, is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• free online training