Business Analyst

• Conduct user interviews, workflow observations, surveys, and workshops to capture current-state (As-Is) and define future-state (To-Be) processes
• Perform feasibility studies and gap analyses to evaluate potential solutions aligned with business goals
• Critically evaluate information from multiple sources to reconcile conflicts, distinguish user requests from core needs, and break down high-level business issues into actionable components
• Analyze existing operational and system processes to identify inefficiencies and recommend optimizations
• Act as a change agent by proactively identifying and proposing solutions that improve business performance, data accuracy, and service delivery
• Leverage industry best practices and internal benchmarking to drive continuous improvement initiatives
• Serve as a primary liaison between business units, vendors, and technical teams to ensure shared understanding of objectives and constraints
• Facilitate stakeholder interviews, cross-functional workshops, and requirement review sessions to foster collaboration and consensus
• Collaborate with product owners and technical leads to prioritize backlog items and refine user stories for Agile development
• Support project lifecycle activities including scoping, planning, task management, and progress reporting
• Create and manage documentation artifacts such as project schedules, RACI matrices, risk logs, and communication plans
• Partner with vendors and internal teams to ensure projects meet cost, scope, and timeline expectations
• Assist in the creation and execution of test plans and test cases to ensure quality and requirement alignment
• Work with Quality Engineering (QE) and UAT stakeholders to validate business solutions and trace them back to documented requirements
• Track and resolve defects and issues during the testing phase
• Collaborate with business and technical stakeholders to understand, elicit, and document functional and non-functional requirements
• Provide Tier 2 application support, resolving issues received through tickets, calls, and chat with a focus on timely, high-quality resolution
• Maintain documentation of support processes, resolution paths, and common issues for knowledge management
• Monitor SLAs and continuously suggest improvements to enhance support effectiveness
• Produce high-quality deliverables including BRDs, FRDs, use cases, user stories, flowcharts, wireframes, and training materials
• Tailor communication and documentation to both technical and non-technical audiences, ensuring clarity and engagement at all levels
• Maintain alignment of documentation and solution delivery with SDLC and organizational standards
• Facilitate team meetings, retrospectives, and stand-ups to ensure alignment and remove roadblocks
• Resolve conflicts and escalations efficiently and tactfully, ensuring forward momentum
• Foster strong relationships across teams, consistently recognizing contributions while holding accountability

Required bachelor’s degree in computer science, Engineering or related field.