Business Analyst Job at NTT DATA (Jakarta Selatan)

Business Analyst

NTT DATA

Location:
Indonesia , Jakarta Selatan

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Associate Business Analyst position at NTT DATA is an entry-level role focused on understanding client requirements and defining solutions to enhance business processes. The candidate will work under general supervision, acting as a liaison among stakeholders to recommend solutions that align with organizational goals. A bachelor’s degree in Business or Information Technology is required, along with strong skills in Business Analysis and Requirements Gathering. The role also emphasizes good documentation skills and effective communication with clients and stakeholders.

Job Responsibility:

Acts as a bridge between the business problems and the technology solutions
Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology
Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change
Delivers business projects in line with sponsor requirements and enterprise architecture
Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment
Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training
Assists with the resolution of issues pertaining to the service
Adheres to and follow the relevant development and support processes
Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues
Takes responsibility for delivery of project elements under relevant guidance and supervision
Performs any other related task as required

Requirements:

Some understanding of business practices and processes
Team player who displays good client service orientation with well-developed administrative and organization skills
Some expertise in specific systems, processes and technologies that they will be required to analyze
Meticulous attention to detail whilst working under pressure
Good verbal and written communication skills
Ability to listen empathetically
Ability to build rapport and engage effectively with a variety of stakeholders
Some knowledge of project management methodology
Developing analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
Working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
Some understanding of systems generally used in a services organization, for example, ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Bachelor’s degree or equivalent in Business or Information Technology or a related field
Project management certification would be advantageous
Professional in Business Analysis certification is preferred
IIBA Membership required
Relevant technology certification(s) required, such as ITIL
Basic experience as a Business Analyst gained within a technology services environment
Basic experience as a system administrator or developer would be advantageous
Basic experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
Basic experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems

Nice to have:

Some understanding of systems generally used in a services organization, for example, ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Project management certification would be advantageous
Basic experience as a system administrator or developer would be advantageous

Additional Information:

Job Posted:
April 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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