Business Analyst Jobs

NAVBLUE Limited

Location:
Canada, Waterloo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our customers in the AMER region (North America and South America). This includes N-Ops & Crew (N-OC) and N-Crew Planning (N-PBS) products covering the following areas: network scheduling, operations control, crew planning, crew management, crew rostering, and crew pairing optimization. This position is responsible for actively managing the technical activities required to enable the implementation of these products in the ecosystem of our new customers. With a solid base of product, industry knowledge and global regulatory compliance, the BA must be able to articulate product positioning/capabilities to both business and technical users, identify technical issues of assigned customers to ensure complete customer satisfaction, and execute the timely delivery of complex implementations.

Job Responsibility:

Coordinate and execute delivery of implementations, including the gathering of all required information used in defining the customer product setup
Perform system training for customers prior to go-live/system adoption
Handle escalated customer support tickets as required
Gain customer acceptance by explaining or demonstrating features and operational improvements
Provide Training Webinars, Q&A, and Master Classes
Transition existing customers from legacy systems to current products and assist in the retirement of legacy products
Provide support to Production and Support teams as required
Perform on-site/remote Customer Health Checks
Act as a customer advocate/representative and feed the Product organization with customer queries
Support other Navblue Organizations with review and update of product materials
Support other products as a BA when needed

Requirements:

Bachelor’s Degree or equivalent training
5 years of experience in the Aviation industry
Preferred to have at least 3 years of experience in Commercial Flight Operations as a Crew Planner, Aircraft Dispatcher (certified) or Operations Controller
Preferred to have 3 years of experience in a technical/analytical role related to aviation business systems
Must work effectively with others in a team environment as well as work independently with little supervision
High level of communication skills and effective interpersonal skills
Strong time management and organizational skills
Must possess strong analytical/critical thinking skills
Comfortable in the dynamic atmosphere of a software organization
Must possess superior product knowledge as it relates to the product suite
Must be able to establish and maintain strong relationships
Must possess strong presentation skills and be able to communicate professionally in written English
Demonstrated computer proficiency
Must be able to travel internationally – up to 30% of the time

Nice to have:

Preferred to have at least 3 years of experience in Commercial Flight Operations as a Crew Planner, Aircraft Dispatcher (certified) or Operations Controller
Preferred to have 3 years of experience in a technical/analytical role related to aviation business systems

What we offer:

Being part of Airbus Network
Flexible hours
Hybrid working environment (3 days in office)
Free parking
Vacation Days (15 - 25)
Professional Development Day
Christmas shut down
Summer core hours
Strong work-life balance
Casual dress code
Competitive group benefits plan
Strong focus on mental health support benefits
5 Sick Days
2 Personal Days
RRSP matching program
Life Insurance
Employee stock ownership plan
Maternity & Paternity benefits
Referral program
Rewards and Recognition program
Training and Development Support
Monthly Lunch and Learns
Fitness & Wellness reimbursement
An active social committee
Organized Volunteer Events
Game room, including a flight simulator
Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
Active Inclusion & Diversity Committee

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Analyst