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Business Analyst with Power BI

United States, Spring Employment contract · Job Posted May 29, 2026
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Job Responsibility

  • Gather business needs from stakeholders and convert them into clear functional requirements, user stories, and reporting objectives
  • Build and refine Power BI dashboards and reports that provide meaningful visibility into operational and customer service performance
  • Analyze existing workflows to identify process gaps, inefficiencies, and opportunities for measurable improvement
  • Review business and operational documents to ensure requirements, procedures, and outputs are accurate, complete, and aligned with objectives
  • Collaborate with call center and customer service teams to understand challenges, track key metrics, and recommend practical solutions
  • Participate in Agile Scrum ceremonies, including sprint planning, stand-ups, backlog refinement, and retrospectives, to support timely delivery
  • Work with cross-functional partners to validate reporting logic, confirm business rules, and ensure solutions meet stakeholder expectations
  • Present findings, insights, and recommendations to business leaders in a clear and concise manner
  • Support changes to business processes or reporting structures by documenting impacts, testing outcomes, and helping teams adopt updates

Requirements

  • Experience in business analysis with the ability to gather, document, and clarify business requirements
  • Proficiency in Power BI for creating dashboards, reports, and data visualizations that support decision-making
  • Background working with call center or customer service operations and related performance metrics
  • Strong document review skills with attention to detail and a focus on accuracy and completeness
  • Working knowledge of Agile Scrum practices and experience contributing within iterative delivery environments
  • Ability to perform gap analysis and translate findings into practical business recommendations
  • Strong communication and stakeholder collaboration skills across technical and non-technical teams

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Free online training

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