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We are looking for a skilled Business Analyst with expertise in Power BI to join our team in Spring, Texas. The ideal candidate will have a strong background in analyzing business processes, collaborating with cross-functional teams, and delivering actionable insights to drive operational success. This role involves leveraging analytical tools and methodologies to identify and address business needs effectively.
Job Responsibility:
Conduct thorough business analysis to identify and address operational challenges and opportunities
Collaborate with call center teams to enhance customer service processes and identify areas for improvement
Review and evaluate documents to ensure accuracy and alignment with project goals
Utilize Agile Scrum methodologies to manage project workflows and deliver results efficiently
Perform gap analysis to identify discrepancies between current and desired business processes
Develop and present Power BI dashboards and reports to communicate key findings and recommendations
Work closely with stakeholders to gather requirements and ensure alignment with business objectives
Support the implementation of solutions by coordinating with technical and non-technical teams
Monitor project progress and provide regular updates to relevant stakeholders
Analyze data to provide actionable insights that support decision-making and strategic planning
Requirements:
Proven experience as a Business Analyst, preferably with Power BI expertise
Strong understanding of call center operations and customer service processes
Proficiency in conducting document reviews and ensuring compliance with project standards
Hands-on experience with Agile Scrum methodologies and project management principles
Ability to perform gap analysis and recommend effective solutions
Excellent communication skills for collaborating with diverse teams and stakeholders
Strong analytical and problem-solving skills with a detail-oriented mindset
Proficiency in data visualization tools, particularly Power BI, to create impactful reports