Business Analyst-VOIS

• Partner with stakeholders to understand business objectives, define problem statements, and agree on measurable outcomes
• Elicit, analyse, and document business, functional, and non-functional requirements using appropriate techniques such as interviews, workshops, observation, and data analysis
• Develop and maintain high-quality artefacts including process flows, business requirement documents, user stories, use cases, and data definitions, ensuring clarity and traceability
• Support solution design by assessing options, constraints, impacts, and dependencies, and providing evidence-based recommendations
• Define acceptance criteria aligned to business outcomes and support testing activities, including user acceptance testing planning, scenario definition, and defect triage
• Manage requirements traceability and change control across the end-to-end delivery lifecycle
• Support change and adoption activities, including communication inputs, training needs, and transition to operations
• Contribute to continuous improvement by capturing lessons learned and identifying opportunities to simplify, standardise, and enhance ways of working

• An experienced Business Analyst with around four or more years of experience across end-to-end project or change lifecycles
• Confident in independently managing requirements and stakeholder alignment
• Skilled in business and data analysis, requirements definition, process mapping, and value mapping
• A clear communicator with strong analytical thinking, facilitation capability, and a collaborative, curious mindset
• Comfortable working with tools such as Jira or Microsoft Planner for requirements and workflow management
• Ideally hold, or are working towards, relevant certifications such as IIBA (ECBA™, CCBA™, or CBAP®), PMI-PBA®, Agile BA, Scrum, SAFe, or ITIL® 4 Foundation

Ideally hold, or are working towards, relevant certifications such as IIBA (ECBA™, CCBA™, or CBAP®), PMI-PBA®, Agile BA, Scrum, SAFe, or ITIL® 4 Foundation

• Exposure to hands-on consulting, problem-solving, and facilitation within large-scale transformation initiatives
• Opportunities to work across diverse domains and strategic change programmes within VOIS
• A fair, inclusive, and responsible working environment grounded in strong ethical standards
• Support for wellbeing, safety, and sustainable ways of working