Business Analyst Utilities & Customer Services Expertize Job at Realign (Lexington)

Business Analyst Utilities and Customer Services Expertize

The Business Analyst plays a dynamic role responsible for supporting project and...

Location

United States

Salary:

98662.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Must have ADO experience
Utilities domain experience
Agile Project Experience in the customer service area
10+ years of experience
Must have technical/functional skills as a Business Analyst
Collaborative team player with a growth mindset
Interest in devising or modifying procedures to solve complex business systems and industry requirements

Job Responsibility

Interacts and effectively communicates with internal clients to understand functional requirements
Organizes and facilitates meetings with Business, Design, Dev Team, and other groups
Develops, refines, and documents requirements in the form of epics, features, user stories and acceptance criteria
Supports the team with current and potential system inputs, processes, and outputs including interface mapping and documentation of business processes
Consults on functional testing of system modifications
Ensures traceability on project work including capturing requirements
tracking test cases linked to requirements
may support capturing defects and linking to root cause as part of User Acceptance Testing (UAT)
Supports testing activities prior to release
Assists with training documentation and supporting product details for the business

Fulltime

Customer Support Analyst - ATM Services

The Customer Support Analyst - ATM Services is responsible for ATM monitoring a...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong communication skills in english, both verbal and written, is essential for effective interaction with customers and stakeholders.
Ability to work various shifts, including 2nd and 3rd shifts, and up to one weekend day, to support our 24x7 global operations.
Ability to follow complex and unique processes and adapt to changes rapidly within a dynamic environment.
Analytical thought processes are needed to resolve issues in a variety of complex and often unique situations.
Ability to manage multiple issues concurrently in a fast-paced, deadline-driven environment.
Superior organizational skills are needed to manage several issues and follow-ups simultaneously, ensuring no detail is overlooked.
Strong problem-solving abilities and meticulous attention to detail are critical for accurate diagnoses and resolutions.
Prior experience in a call center and customer service environment is required

Job Responsibility

Manage all inbound and outbound calls in strict adherence to established procedures, ensuring comprehensive resolution of customer concerns.
Deliver exceptional customer service, acting as a primary point of contact for ATM-related issues and inquiries.
Subject Matter Experts (SMEs) may be required to support the training of new team members.
Report and proactively follow up on aging and reoccurring ATM issues with both internal teams and external vendors to prevent prolonged disruptions.
Act as a key technology advocate for business and customers, providing comprehensive support and insights.
Effectively monitor and manage all incoming tickets, email communications and live chats, ensuring responses and resolutions are provided within established Service Level Agreements and in strict accordance with ATM Service Desk procedures.
Continuously monitor all ATM monitoring applications, promptly escalating any identified issues according to defined procedures.
Effectively communicate issue statuses and updates with business users and vendor service providers as needed.
Perform remediation of incidents and ATM errors utilizing canned monitoring tool functions and detailed procedural documentation.
Team members are expected to take responsibility in reviewing and optimizing current workflow processes to ensure their accuracy and efficiency.

Fulltime

Senior Business Analyst

We are seeking a highly analytical and structured Senior Business Analyst for an...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 04, 2026

Requirements

Proven experience operating as a Business Analyst or Functional Consultant, with a track record of successfully delivering medium-sized enterprise projects
Demonstrated expertise developing technical artifacts including context diagrams, system diagrams, use case models, process maps, and stakeholder maps
Proven success developing comprehensive business cases from start to finish, paired with hands-on experience conducting structured options analyses and cost-benefit assessments
Highly skilled in establishing requirement-gathering processes and leading interactive stakeholder workshops, interviews, and mockup reviews
Deep knowledge of corporate I&IT cluster policies, guidelines, gating processes, and enterprise business architecture concepts
Strong understanding of the software development lifecycle, user interface design principles, database concepts, change management, and quality assurance workflows
Experience utilizing Computer Aided Software Engineering (CASE) tools to document conceptual requirements, scope, and logical data models
Understanding of digital accessibility compliance regulations and standards (such as the Accessibility for Ontarians with Disabilities Act - AODA) and Information Management principles
Strong written and verbal communication skills with a polished ability to prepare executive-level reports, assessments, and briefing notes
Superior analytical and critical thinking skills to evaluate technical directions, navigate evolving standards, and make structured project recommendations

Job Responsibility

Lead and conduct business analysis across all phases of the project lifecycle to assess client problems or opportunities and document technical requirements
Design and develop comprehensive architectural and scoping artifacts, including context diagrams, use cases, use case models, process maps, and system diagrams
Plan, lead, and facilitate in-depth workshops and JAD sessions with business partners and subject matter experts to elicit, review, document, and confirm operational needs
Research, analyze, and build complete business cases from start to finish, including options analyses, cost-benefit analyses, and feasibility studies for new initiatives
Apply advanced re-engineering concepts to promote business improvements through alternative, modern, and cost-effective service delivery approaches
Evaluate business requirements against enterprise business architectural concepts to ensure that recommended technical solutions and platforms are consistent with corporate standards
Formulate functional data requirements, business rules, and user interface design principles, mapping them into user stories and use cases for the development team
Establish clear project performance measures, compile traceability matrices for downstream validation, and monitor implementation progress to resolve active constraints
Participate in formal requests for proposals (RFPs), focusing on client requirements and the objective evaluation of vendor responses
Oversee configuration management and coordinate high-tier problem identification to ensure timely resolution of production issues

Junior Business Analyst

We are seeking a data-focused, motivated Junior Business Analyst to deliver comp...

Location

Canada , North York

Salary:

Not provided

Randstad

Expiration Date

July 27, 2026

Requirements

Healthcare Data Standards: Proven, hands-on experience working directly with FHIR standards, including custom resource modeling, profiles, and FHIR API ingestion patterns.
Technical Data Tooling: Strong capability writing SQL queries paired with practical experience handling data exploration assets inside Databricks.
Data Engineering Literacy: Solid experience executing detailed data analysis, schema profiling, and building source-to-target data mapping templates.
Web Services & Formats: High proficiency generating, reading, and editing JSON files combined with practical API testing using Postman.
Agile Framework Experience: Direct experience working within an Agile/Scrum delivery model leveraging tracking software like Azure DevOps.
Core Business Analysis Skills: Demonstrated ability to document use cases, map business process models, and translate technical data metrics into clear software execution steps.
Soft Skills: Superior analytical, problem-solving, and verbal/written communication skills with a proven track record of successfully collaborating within technical delivery teams under tight deadlines.

Job Responsibility

Data Standards Transposition: Analyze source healthcare records and lead data transformation activities, mapping and modeling legacy relational database structures into standard Fast Healthcare Interoperability Resources (FHIR) schemas.
Agile Requirements Architecture: Extract and clarify detailed technical requirements from clinical stakeholders and subject matter experts. Formulate and structure coherent, technical user stories and acceptance criteria within Azure DevOps.
Technical Interface Validation: Author and manipulate structured JSON payloads. Execute data integration, endpoint verification, and API behavior validation utilizing Postman.
Database Analysis & Ingestion: Write and run targeted SQL queries to profile data distributions, discover schema anomalies, and execute precise source-to-target data mapping matrices.
Cloud Analytics Exposure: Support big data analysis and data validation tracks within unified cloud environments like Microsoft Databricks.
Cross-Functional Communication: Act as a core translator, working closely alongside Software Developers, Data Engineers, and Privacy Specialists to communicate, clarify, and validate dense backend data definitions.
Lifecycle Documentation: Build and maintain detailed business analysis artifacts, including data flow diagrams, business rules registries, and comprehensive requirements traceability matrices (RTM).

Technical Business Analyst I - IM Health Plans

This position participates throughout all phases of the project life cycle for H...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or technology or equivalent experience
2+ years related experience in and/or training in business analysis, technology development, or a related field.

Job Responsibility

Application Expertise - Detailed knowledge of assigned applications related to Business, Finance, Revenue Cycle and Human Resources service lines.
Planning – Manage tasks associated with business analysis and the project management lifecycle.
Project Implementation – Participate as IT Analyst subject matter expert in Executing phase of the Project Management Life Cycle.
Stakeholder Analysis - Identify the stakeholders who will be impacted by the change and understand their influence and authority levels.
Risk Assessment - Utilize methods to identify risk, probability, impact and how to mitigate those risks.
Meeting Facilitation – Manage meetings, and requirements workshop planning and management.
Feasibility Analysis - Utilize techniques to gather information at the right level of detail and scope to represent all of the stakeholder’s needs, and the ability to ask questions that lead to an understanding of the business need.
Requirements – Understand and effectively communicate the requirements change process, and traceability
System Optimization - Identify current capabilities and identify opportunities for improvement.
Business Process Analysis- Utilize various modeling techniques such as process modeling, data modeling, system modeling.

Fulltime