Business Analyst Utilities & Customer Services Expertize Job at Realign (Lexington)

Business Analyst Utilities and Customer Services Expertize

The Business Analyst plays a dynamic role responsible for supporting project and...

Location

United States

Salary:

98662.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Must have ADO experience
Utilities domain experience
Agile Project Experience in the customer service area
10+ years of experience
Must have technical/functional skills as a Business Analyst
Collaborative team player with a growth mindset
Interest in devising or modifying procedures to solve complex business systems and industry requirements

Job Responsibility

Interacts and effectively communicates with internal clients to understand functional requirements
Organizes and facilitates meetings with Business, Design, Dev Team, and other groups
Develops, refines, and documents requirements in the form of epics, features, user stories and acceptance criteria
Supports the team with current and potential system inputs, processes, and outputs including interface mapping and documentation of business processes
Consults on functional testing of system modifications
Ensures traceability on project work including capturing requirements
tracking test cases linked to requirements
may support capturing defects and linking to root cause as part of User Acceptance Testing (UAT)
Supports testing activities prior to release
Assists with training documentation and supporting product details for the business

Fulltime

Business System Analyst

As a Business Systems Analyst, you will be a key strategic partner within Greenf...

Location

Canada , Mississauga

Salary:

90000.00 - 110000.00 / Year

Greenfield Global

Expiration Date

Until further notice

Requirements

Excellent analytical and critical thinking skills
Strong understanding of data analysis, process mapping and solution design
Ability to thrive in a fast-paced, dynamic work environment
Possesses Company values of honesty, integrity, respect, commitment and open to change while modelling the Company Core Principles in all activities
Ability to foster collaborative, cross department relationships to meet common objectives
The ideal candidate brings positive energy and enthusiasm to the team, making collaborative efforts enjoyable and inspiring colleagues to optimize business systems and processes while fostering growth and a dynamic work environment
Must be able to work on a team
Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field
5+ years of hands-on experience in Microsoft Dynamics CRM / ERP Dynamics 365 F&O/SCM) including Customer Engagement implementation
Demonstrated experience with Dynamics 365 Customer Insights Journeys, Sales, Customer Service, Omnichannel, and data migration/integration

Job Responsibility

Strategic System Analysis: Analyze and optimize business processes, in Sales, Marketing, and Customer Service, to enhance customer engagement
Requirements Gathering & Solution Design: Partner with cross-functional teams, including business stakeholders, developers, and consultants, to capture business needs and translate them into scalable, customer-centric technology solutions, while ensuring alignment with overall business expectations
Customer Insights & Omnichannel Expertise: Design, implement, and optimize solutions leveraging Dynamics 365 Customer Insights Journeys, Sales, Customer Service, and Omnichannel capabilities
Customer Engagement Process Expertise: Design, implement, and continuously improve customer engagement processes within Dynamics 365, including sales cycles, lead and opportunity management, and customer journey mapping, to ensure solutions meet business requirements and drive measurable outcomes
Data Driven Insights: Leverage advanced analytics tools to uncover trends, generate actionable insights, and support data-informed decision-making that drives commercial performance
Technology Implementation & Integration: Support the deployment and integration of new commercial systems and enhancements, ensuring seamless connectivity across platforms and alignment with business goals
Documentation Create and maintain comprehensive (BRD) Business Requirements Documents for business systems to support transparency and traceability
Project Management: Lead and manage system initiatives from inception to completion, ensuring timely delivery of assigned milestones, alignment with stakeholder expectations, and measurable business impact
Training and Support: Empower business users and subject matter experts through training and support, ensuring adoption of new tools and maximizing return on technology investments
AI-Driven Insights & Analytics: Leverage built-in AI models within Dynamics 365 CE to support data-driven decision-making through lead and opportunity scoring, customer sentiment analysis, churn prediction, and sales forecasting

What we offer

Formal and informal training opportunities
Comprehensive health and dental benefits
Income protection: short- and long-term disability coverage, life insurance, paid personal sick time
Vacation time exceeding industry standards
Company funded retirement savings program with individual contribution opportunities
Meaningful and challenging work
Curated intentional culture focused on growth and development, engagement, and communication

BPO Oversight Specialist III

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

2 years of experience in a role with demonstrated ability to communicate with diverse groups of people inside and outside of the business
2 years of experience triaging issues from start to finish for members and/or providers
3 years of experience in healthcare or operations
3 years of experience in healthcare production field or quality auditing field
3 years of experience in developing and implementing process improvement initiatives
High-School Diploma or GED in general field of study
Strong analytical skills to support independent and effective decisions based on customer input and research
Strong problem-solving skills
Strong time management skills
Basic skills with core MS products: Word, Excel, IE, Outlook, Visio, PowerPoint

Job Responsibility

On behalf of internal and external customers, gather and document business requirements, provide research and analysis related to project deliverables or production (break/fix) issues, conduct user acceptance testing (UAT), and act as a liaison between business customers, external customers, project teams and IT
Write and review business requirements, flow specifications or change requests
Write test scripts, perform testing and post-production validation
Conduct research and analysis for issue resolution relating to electronic transactions, customer service applications, claim adjudication systems including reporting, process efficiencies. Track all items through to resolution
Provide first or second level support for internal/external customers
Utilize problem-solving skills to improve procedures and processes, resolve system deficiencies and implement enhancements
Act as a liaison between external/internal customers and IT
communicate system and process changes to business areas
Develop moderate complex (e.g. multiple departments/systems) business requirements on large projects and flow specifications with limited management direction
Provide support to external customers to onboard Healthcare EDI processing and achieve HIPAA Transaction and Code Set compliance

Fulltime

Expert Full Stack Developer

Your knowledge, skill and initiative will help your team in providing functional...

Location

Thailand , Bangkok

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelor or Master Degree in Computer Engineering, Computer Science or other related fields
More than 8 years’ experience preferred as Full Stack Developer
Understanding of agile process
Understanding of micro services concept
Technical skills
Experience using design patterns for front end applications
Web services – REST and SOAP
Web development experience (HTML and CSS)
Angular framework (JavaScript or TypeScript)
Backend development (Java and Spring)

Job Responsibility

Develop high quality, robust and scalable software using Java, Spring boot, Typescript, Angular
Be hands on – develop high quality software using technologies like React Js, Java, Spring boot, Typescript, Kafka, AWS SNS, SQS
Work with the business analysts to fully understand the business requirements
Support QA team on test automation
Actively drive standardization and optimization of software development
Develop best practices to improve productivity and utilize programming principles, tools, and techniques to write solution codes
Collaborate with other team members in the scrum team in worldwide (Europe and Thailand as core locations)
Lead, design, develop, test, deploy and maintain high-quality software and enhance software solutions
Collaborate with cross-functional teams to define, design, and deliver features
Ensure the performance, quality, and responsiveness of applications

What we offer

Hybrid work model
Company bonus scheme
Pension
Employee shares program
Multiple employee discounts
Career development and digital learning programs
International career mobility
Flexible working
Health and wellbeing offers
Healthcare and parental leave benefits

Fulltime

Technical Business Analyst I - IM Health Plans

This position participates throughout all phases of the project life cycle for H...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or technology or equivalent experience
2+ years related experience in and/or training in business analysis, technology development, or a related field.

Job Responsibility

Application Expertise - Detailed knowledge of assigned applications related to Business, Finance, Revenue Cycle and Human Resources service lines.
Planning – Manage tasks associated with business analysis and the project management lifecycle.
Project Implementation – Participate as IT Analyst subject matter expert in Executing phase of the Project Management Life Cycle.
Stakeholder Analysis - Identify the stakeholders who will be impacted by the change and understand their influence and authority levels.
Risk Assessment - Utilize methods to identify risk, probability, impact and how to mitigate those risks.
Meeting Facilitation – Manage meetings, and requirements workshop planning and management.
Feasibility Analysis - Utilize techniques to gather information at the right level of detail and scope to represent all of the stakeholder’s needs, and the ability to ask questions that lead to an understanding of the business need.
Requirements – Understand and effectively communicate the requirements change process, and traceability
System Optimization - Identify current capabilities and identify opportunities for improvement.
Business Process Analysis- Utilize various modeling techniques such as process modeling, data modeling, system modeling.

Fulltime