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NTT DATA Logo NTT DATA · IT - Administration

Business Analyst & Telecom Project Analyst

Costa Rica, Belen, Heredia · Job Posted April 27, 2026
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Job Description

Join our Network and Voice Services team as a key driver of end-to-end service delivery. In this role, you will bridge the gap between technical infrastructure and business needs, ensuring that network services are delivered with high quality, cost-efficiency, and strategic alignment. You will be the primary point of contact for MACD (Moves, Adds, Changes, and Disconnections), managing the lifecycle of network services while balancing stakeholder expectations and project timelines.

Job Responsibility

  • Lead communications between business units, technical teams, and external vendors to ensure network projects are delivered on time and within scope
  • Act as the strategic link between global suppliers and internal engineering teams to facilitate seamless service implementation
  • Oversee the full MACD process for network circuits, ensuring requests from the business are processed accurately and efficiently
  • Request and analyze circuit quotations to provide business partners with accurate financial data and ensure billing alignment with physical inventory
  • Proactively identify opportunities for cost savings and process efficiencies during the implementation of network projects
  • Design and maintain operational metrics to monitor service performance, identify bottlenecks, and drive continuous improvement

Requirements

  • 3 - 5 years in a large-scale IT/Telecom environment, specifically supporting business or financial processes
  • Proficient knowledge of telecommunications products (Extranet, Point-to-Point, Cross-connects) and IT infrastructure environments
  • Exceptional ability to articulate complex technical or financial information to diverse stakeholders and executive leadership
  • Proven ability to manage multiple priorities and influence outcomes without direct authority over cross-functional teams
  • Strong proficiency in Microsoft Office (Excel/PowerPoint) for data visualization and reporting

Nice to have

  • 3+ years of experience managing technical projects or Project Management certifications (PMP/CAPM)
  • Hands-on experience with JIRA and Confluence for project tracking
  • Proficiency in Portuguese is a significant plus
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