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Unilever Logo Unilever · IT - Software Development

Business Analyst Support Manager

Thailand, Bangkok · Job Posted May 03, 2026
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Job Description

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Job Responsibility

  • Establish and manage L1 and L2+ support frameworks, ensuring incident resolution, vulnerability management, and production governance across distributor management systems
  • Lead gap analysis, pilot implementations, and UAT planning for DMS change request/rollout
  • build stakeholder trust and drive user adoption through market immersion and change management initiatives
  • Act as approver for production hotfixes and change requests
  • lead incident review cadences and risk/remedy discussions to ensure platform stability
  • Design resolution approaches with cross-functional teams (Market, IT)
  • manage vendor relationships and performance benchmarking for scalability
  • Understand distributor trade operations and order-to-cash flows to translate business requirements into platform solutions
  • conduct design forums and workshop facilitation
  • Own end-to-end product lifecycle for DMS solutions from requirements through deployment, optimization, and continuous improvement
  • Manage Azure data platforms (Data Factory, Databricks, Synapse, Data Lake) supporting local analytics applications
  • ensure platform stability and incident management
  • Own product management for local analytics platforms including requirements gathering, development prioritization, and platform optimization
  • Bridge technical and business teams to deliver analytics solutions
  • translate business needs into technical requirements
  • Manage incident resolution, platform performance, and continuous optimization for local analytics solutions

Requirements

  • Bachelor’s degree in any field
  • Strong understanding of the Order‑to‑Cash (O2C) process within Customer Development (CD) or sales technology environments
  • Solid grasp of modern technologies, including data science, artificial intelligence, and automation tools
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