Business Analyst: SharePoint & Office 365 Jobs

Sisters of Mercy of the Americas, Inc.

Location:
United States, Cumberland, RI ▼
Merion, PA
Rochester, NY
Belmont, NC
Omaha, NE
Silver Spring, MD

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Information Technology Department seeks a hands-on Business Analyst specializing in SharePoint & Office 365 to play a key role in implementing these technologies across functional departments and programs affecting operations within the Sisters of Mercy organization. This person will serve as a bridge between business and IT Stakeholders as well as third party vendors as we look to fortify existing SharePoint implementations and expand the use of SharePoint and related Office 365 services across the organization to become more efficient, effective, and secure.

Job Responsibility:

Manage and/or support a portfolio of SharePoint sites across multiple teams and departments
Document and develop business requirements, use cases, and recommend governance practices
Work with other IT Department Team members as well as other departments to ensure that SharePoint and related technologies are used effectively
Develop training program(s) to ensure that staff have the appropriate training opportunities to support the effective uses of SharePoint
Supervise a Training and Communications Associate
Follows all safety procedures and protocols and reports all hazardous conditions, defective equipment, accidents, or incidents to supervisor immediately
Perceives potential problem situations and reports to supervisor
Assists in maintaining a safe, neat, and clean environment
reports environmental deficiencies such as lighting or equipment problems to supervisor or Maintenance Department
Demonstrates a thorough knowledge of safety procedures
Performs in a calm, resourceful manner in emergency situations
Demonstrates initiative in observing what needs to be done and does it without having to be asked to do so
Remains in compliance with employee handbook and other established community guidelines
Communicates with co-workers, management, sisters, visitors, families, and others in a courteous, tactful and professional manner
Conforms with and abide by all regulations, policies, work procedures and instructions

Requirements:

Bachelor’s degree in information technology, business or related field and at least five years’ related experience in leading and supporting project management and/or business or functional analysis of projects
Proven work experience leading IT Projects
Strong sense of ownership and accountability, a self-starter
Exceptional analytical and problem-solving skills
Familiarity with working with stakeholders
Ability to work closely with others to determine project needs
Meeting planning and facilitation skills
Strong written and communications skills including the ability to concisely communicate with technical and non-technical stakeholders across the Institute
Proficient in Microsoft Office 365 tools and experience with Microsoft SharePoint
Experience with various Cloud-based help desk ticketing systems
Excellent verbal and written communications skills
Proficient troubleshooting and problem-solving skills
Ability to work independently and handle multiple priorities
Ability to identify trends and suggest improvements in product and process
Strong sense of discretion and confidentiality
Excellent customer service
Ability to cultivate effective working relationships with a broad range of employees and external contacts
Strong organizational skills and ability to establish priorities
Capable of displaying strong self-motivation and sound decision-making ability
Excellent communication skills, both oral and written
Demonstrated leadership abilities

Nice to have:

Data analysis and problem-solving skills
Experience with cloud-based telephony
Ability to maintain composure in stressful situations
Willingness to consider the advice and opinions of others
Ability to make decisions and accept responsibility for the consequences
Ability to work independently and as part of a team
Ability to be organized, resourceful and efficient
Ability to train and motivate others
Ability and willingness to act as a role model in conduct and appearance
Prior experience in a not-for-profit or religious organization
Understanding and appreciation of the traditions and culture associated with the Sisters of Mercy
Familiarity with the Catholic Church structures and teaching

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Business Analyst: SharePoint & Office 365