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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. We are seeking a highly motivated and skilled ServiceNow Business Analyst with specialization in HRSD to be part of our Colleague Experience team. The ServiceNow HRSD Business Analyst will be responsible for gathering business requirements, and designing and maintaining all HRSD applications (except for Knowledge Management and the Portal). This role requires a strong understanding of HR Service Delivery (HRSD) principles and the ability to collaborate with cross-functional teams to deliver business process improvements. The ideal candidate will have experience in ServiceNow HRSD with strong knowledge of standardizations and best practices.
Job Responsibility:
Collaborates with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD
Leads the design, documentation and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events and Journeys
Provides expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization
Leads and performs data analysis and reporting to support decision-making and identify improvement opportunities across platform
Collaborates with HRSD process owners, product owner, developers and other stakeholders to improve existing services and processes
Develops and maintains detailed business requirements documentation, including design specifications, test plans, and deployment procedures
Provides training and support to users for new or modified features and functionalities
Stays current with industry trends and advancements in ServiceNow technology to continually improve service offerings
Develops and manages documentation, including design workbooks and test scenarios
Supports user acceptance testing (UAT) and maintains clear communication with stakeholders
Requirements:
5 + years of experience in HR Operations
5+ years of experience designing, configuring, and maintaining ServiceNow HRSD applications, including writing detailed functional requirements for development teams
3+ years' experience with backlog, demand, and incident management
2+ years' demonstrated problem-solving skills
2+ years' experience effectively communicating and collaborating in a diverse team environment
Bachelor’s degree in human resources, Computer Science, Information Technology, or a related field
Nice to have:
ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist)
Technical background
Strong attention to detail
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching