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Randstad Logo Randstad · IT - Software Development

Business Analyst (SAP Migration - 6 Month Contract)

United Kingdom, London 60.00 - 65.00 GBP / Hour · Job Posted May 03, 2026

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Job Description

We are seeking a high-autonomy Business Analyst to drive the discovery phase of a critical SAP Migration programme. This role is focused on translating complex business needs into actionable requirements while ensuring seamless alignment across Product, Engineering, and Operations. The ideal candidate is a hands-on practitioner capable of owning the Product Requirements Document (PRD) lifecycle from initial As-Is mapping to final To-Be sign-off.

Job Responsibility

  • Lead end-to-end documentation including process flows, service blueprints, user stories, and non-functional requirements
  • Independently facilitate workshops to clarify scope, manage dependencies, and secure formal sign-off from cross-functional leads
  • Define and track success metrics such as CSAT, handling time, and agent productivity to ensure migration delivers measurable improvements
  • Analyse As-Is pain points and design scalable To-Be workflows for Order and Agent journeys
  • Partner with Engineering during the build phase and support UAT and operational readiness

Requirements

  • Proven track record of end-to-end requirements ownership (PRDs, validation, and sign-off)
  • Exceptional facilitation skills, with the ability to influence stakeholders and drive decisions in ambiguous environments
  • Strong analytical mindset using data to inform process improvements
  • Experience in Agile/Hybrid environments

Nice to have

  • Domain expertise in Customer Support, Contact Centres, or Order Management
  • Previous experience with SAP migrations or legacy system modernisations
  • Proficiency in Jira, Confluence, Miro, and BPMN tools
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