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At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Job Responsibility:
Collaborate with stakeholders to gather and document business requirements for Salesforce initiatives
Analyze existing business processes to identify gaps, inefficiencies, and areas for improvement
Develop optimized workflows and processes that align with best practices and business objectives
Analyze and prioritize requirements to ensure alignment with strategic goals
Collaborate in configuring Salesforce solutions in lower environments to meet business needs
Identify areas for process improvement and recommend solutions to enhance user experience and efficiency
Design Salesforce solutions that meet business requirements while maximizing system capabilities
Coordinate and facilitate UAT to ensure that solutions meet user expectations and requirements
Provide training and support to end-users
Create user documentation and training materials
Work closely with developers and IT teams to translate business requirements into technical specifications
Participate in testing and validation of new features and enhancements
Generate reports and dashboards to provide insights into sales performance and other key metrics
Analyze data to identify trends, opportunities, and areas for improvement
Participate with Salesforce Product Owner Team in triaging and categorizing daily support queries
Collaborate in administrating the focal management processes
Requirements:
Bachelor’s degree in Business Administration, Business Technology Management, or a related field