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We’re midway through migrating our global operations to Salesforce as our core CRM. About 1,000 users are live today, with ~700 more to onboard. We’re rolling out market by market and business line by business line. We’re hiring a Business Analyst to turn business needs into clear, testable requirements and keep sprints supplied with Definition-of-Ready work. You’ll map processes, define data and non-functional requirements, partner closely with Product, Architecture, Admins, and Engineering, and lead UAT with stakeholders and the CoE—so we can deliver consistently as the rollout scales.
Job Responsibility:
Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale)
Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards
Partner with architects/engineering to align on solution design
Support PM on requirements discovery with stakeholders
Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI
Define data models/taxonomies, prepare data mapping and support migration/cutover planning
Prepare and run UAT with business users
track defects to acceptance
contribute to release notes
Contribute to Business and Technical refinement meetings as well as Prioritisation sessions
Drive continuous improvement: templates, standards, and ways of working across teams
Requirements:
3 to 5+ years as a Business Analyst in Salesforce environment
Strong requirements engineering (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal)
Solid data literacy (object/field design, mappings, basic SQL/Sheets)
Experience coordinating UAT and working across product, engineering, or operations teams
Comfortable with Jira/Confluence (or similar) and diagramming tools (Miro/Figma)
Excellent written and spoken English
Nice to have:
Salesforce certifications (BA, Admin, App Builder) or hands-on exposure to Sales/CS processes
Extensive experience with, and deep knowledge of Jira
Familiarity with QA practices, release processes, or analytics tools
Experience with integrations (e.g., CTI system, scheduling, email tools)
What we offer:
Healthcare insurance
Wellness that works for you – from gym memberships to mental health support
Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge
ESOP (Employee Share Option Plan) after 6 months with us
Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
Career Growth – lots of chances to learn, develop, and explore new paths
A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment
Flexibility That Works for You – Remote work and flexible hours
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