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Business Analyst Production Support - Wealth & Front

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Avaloq

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Location:
Germany , Berlin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will be part of the SaaS Operating Center which is responsible to ensure stable platform operations of our Avaloq software and products for our clients. As a Business Analyst in L2-Application Support your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents/issues in productive environment and monitoring to ensure application availability.

Job Responsibility:

  • Interacting with clients to assure service delivery
  • Analysing customer requirements and solving incidents/issues in productive environment
  • Monitoring to ensure application availability
  • Coordinate with the service desk and other delivery units to resolve incidents and problems
  • Follow incident management process end-to-end in a timely manner including triage of incident
  • Impact analysis, troubleshooting and involve/co-ordinate with other teams
  • High level analysis and consolidation of new client requirements
  • Support the development team implementing features by translating business requirements into technical requirements
  • UAT Coordination & Support
  • Manage end user’s expectation and other relevant stakeholders
  • On-boarding of new bank services in service delivery
  • Be proactive and contribute new ideas to further improve the quality of our services

Requirements:

  • Proven track record of successful performance in a similar role
  • ITIL Incident, Problem and Change process knowledge
  • Professional fluency in English
  • Technical degree in IT or business related area

Nice to have:

  • Knowledge of Avaloq Core & Front Platform with certification
  • SQL and basic knowledge of Oracle DB
  • German language skills
  • Knowledge of payments, trading or regulatory reporting
What we offer:
  • Annual bonus
  • Flexible working
  • Instant recognition scheme
  • Access to Udemy for professional and personal learning

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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