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You will be part of the SaaS Operating Center which is responsible to ensure stable platform operations of our Avaloq software and products for our clients. As a Business Analyst in L2-Application Support your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents/issues in productive environment and monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3, project delivery and client management to resolve incidents and problems.
Job Responsibility:
Follow incident management process end-to-end in a timely manner including triage of incident
Impact analysis, troubleshooting and involve/co-ordinate with other teams
High level analysis and consolidation of new client requirements
Support the development team implementing features by translating business requirements into technical requirements
UAT Coordination & Support
Manage end user’s expectation and other relevant stakeholders
On-boarding of new bank services in service delivery
Be proactive and contribute new ideas to further improve the quality of our services
Requirements:
Proven track record of successful performance in a similar role
ITIL Incident, Problem and Change process knowledge
Full professional fluency in English
Technical degree in IT or business related area
Business fluent in both English and German
Nice to have:
Knowledge of Avaloq Core & Front Platform with certification
SQL and basic knowledge of Oracle DB
Knowledge of payments, trading or regulatory reporting
What we offer:
Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning