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Business Analyst Production Support - Wealth & Front

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Avaloq

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Location:
Germany , Berlin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will be part of the SaaS Operating Center which is responsible to ensure stable platform operations of our Avaloq software and products for our clients. As a Business Analyst in L2-Application Support your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents/issues in productive environment and monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3, project delivery and client management to resolve incidents and problems.

Job Responsibility:

  • Follow incident management process end-to-end in a timely manner including triage of incident
  • Impact analysis, troubleshooting and involve/co-ordinate with other teams
  • High level analysis and consolidation of new client requirements
  • Support the development team implementing features by translating business requirements into technical requirements
  • UAT Coordination & Support
  • Manage end user’s expectation and other relevant stakeholders
  • On-boarding of new bank services in service delivery
  • Be proactive and contribute new ideas to further improve the quality of our services

Requirements:

  • Proven track record of successful performance in a similar role
  • ITIL Incident, Problem and Change process knowledge
  • Full professional fluency in English
  • Technical degree in IT or business related area
  • Business fluent in both English and German

Nice to have:

  • Knowledge of Avaloq Core & Front Platform with certification
  • SQL and basic knowledge of Oracle DB
  • Knowledge of payments, trading or regulatory reporting
What we offer:
  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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