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Business Analyst/Process Improvement Lead

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360 Resourcing Solutions

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Location:
United Kingdom , Reigate

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

65000.00 - 70000.00 GBP / Year
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Job Description:

The Business Analyst / Process Improvement Lead serves as Opus' internal design engine, diagnosing and reshaping end-to-end business processes specifically through Microsoft platforms. This role provides expert analysis and system design leadership providing support and enablement of business outcomes and delivery execution. Improvements are achieved through a disciplined, quarterly focus that ensures changes are both effectively implemented and sustained over time.

Job Responsibility:

  • Deep Diagnosis: You analyse how the business actually works (not just how it's written down) to find the real reasons behind delays and errors
  • Solution Shaping: You turn business goals into clear plans, deciding where to use automation or people while ensuring everything fits the tech (including but not limited to the MS technology stack)
  • Expert Advisor: You partner with business leaders to help them make better decisions and pick the right priorities based on facts
  • Focused Execution: You run a disciplined quarterly rhythm to make sure the most important goals are actually achieved and measured
  • Quality Bridge: You act as the link between the business and the transformation team, making sure what gets built actually solves the original problem without getting bogged down in the build itself

Requirements:

  • 5 years experience in business analysis of complex, end to end processes
  • Proven ability to diagnose operational problems and identify high leverage improvement opportunities
  • Demonstrated experience shaping solutions involving enterprise systems (preferably Microsoft Dynamics 365 / Power Platform)
  • Comfortable defining solution direction and patterns without owning delivery execution
  • Experience working with senior operational stakeholders and challenging constructively
  • Able to maintain focus, structure, and calm under pressure

Nice to have:

  • Experience with continuous improvement and/or execution frameworks (e.g. PACe, 4DX, Lean, similar)
  • Experience operating in a scaling or fast growing organisation
  • Strong systems thinking mindset
What we offer:
  • Comprehensive Private Healthcare and Cash Plan
  • Pension and life insurance
  • Entry to the £3,000 quarterly Dreamball draw
  • Personalised training and development pathways
  • Regular fully funded companywide events
  • Monthly 'outstanding performer' accolades
  • Enriching paid volunteering days
  • Rewarding Refer a friend scheme (£1,000)
  • Flexibility to adjust your holiday allowance (25 days pa)
  • Complimentary daily breakfasts in the office

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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