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The Business Analyst – Process Automation plays a key role in improving operational efficiency through automation and process optimization. This role bridges business strategy and technology by analyzing workflows, identifying automation opportunities, and implementing scalable solutions using low-code/no-code tools. The ideal candidate is detail-oriented, analytically minded, and adept at engaging with business leaders to translate process challenges into automation requirements. This role requires strong business acumen, cross-functional communication, and proficiency in process automation platforms such as Zapier, Power Automate, UiPath, or Workato.
Job Responsibility:
Partner with business leaders to analyze, document, and improve business processes through automation initiatives
Identify and prioritize automation opportunities by assessing ROI, complexity, and alignment with business goals
Design, test, and deploy automated workflows using tools such as Power Automate, Workato, or UiPath StudioX
Create and maintain detailed process documentation, SOPs, and automation governance guidelines
Collaborate with IT and Engineering to ensure automations meet security, compliance, and integration standards
Monitor, measure, and report on automation performance, adoption, and process improvements
Train and support end users and business teams on automation best practices and process improvement tools
Requirements:
3–5 years of experience in business analysis, process improvement, or operational excellence
Hands-on experience with one or more process automation platforms such as Power Automate, UiPath StudioX, Workato, or Zapier
Certifications in relevant platforms (e.g., Zapier Expert)
Strong understanding of business process modeling, workflow design, and change management principles
Ability to analyze complex processes, identify inefficiencies, and develop data-driven recommendations
Experience gathering and documenting requirements from multiple business stakeholders
Excellent communication, facilitation, and stakeholder management skills
Strong problem-solving, analytical, and critical-thinking abilities
Proficiency with Microsoft Office Suite, Jira, and Lucid Chart (or equivalent tools)
Nice to have:
Lean Six Sigma Green Belt or Black Belt certification (preferred)
Familiarity with CRM, ERP, or ticketing systems such as Salesforce or ServiceNow
Experience working in financial services, fintech, or operations-heavy environments