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Business Analyst, Operations Performance (Clinical Operations)

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Spring Health

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

80000.00 - 92000.00 USD / Year
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Job Description:

Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will help drive operational excellence and measurable quality improvement across the Clinical Operations department. This role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Clinical Operations to deliver consistently excellent member experiences at scale.

Job Responsibility:

  • Develop and maintain scalable quality monitoring frameworks for the Clinical Ops department
  • Translate quality data into actionable insights
  • Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives
  • Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management
  • Leverage AI thoughtfully to accelerate quality workflows
  • Own Clinical Operations quality measurement and reporting
  • Support ad hoc analyses and special projects

Requirements:

  • Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field
  • 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role
  • Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks
  • Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
  • Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
  • Excellent communication and storytelling skills
  • A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment

Nice to have:

  • Master’s degree is a plus
  • Healthcare and/or member-facing operations experience is a plus
What we offer:
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub
  • Access to BrightHorizons
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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