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Xcede Logo Xcede · IT - Administration

Business Analyst / Knowledge Architect

United Kingdom, London · Job Posted June 28, 2026
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Job Description

I'm supporting an SAAS client, hiring a Business Analyst / Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems.

Job Responsibility

  • Map current-state business processes through stakeholder interviews, workshops and process analysis
  • Identify manual effort, bottlenecks and operational inefficiencies
  • Build automation business cases including ROI, effort reduction and operational impact
  • Translate business requirements into clear delivery-ready specifications for AI and automation teams
  • Design and maintain knowledge structures, taxonomies and AI-ready documentation
  • Audit, clean and restructure SOPs, policies and training materials for AI consumption
  • Create process maps, SOPs, RACI documentation and adoption materials
  • Maintain a prioritised backlog of automation opportunities and track realised benefits

Requirements

  • Proven Business Analysis experience within technology, SaaS or digital environments
  • Strong process mapping and workflow discovery skills (BPMN or similar)
  • Experience in Knowledge Management, Information Architecture or Content Structuring
  • Understanding of AI, LLMs and Retrieval-Augmented Generation (RAG) concepts
  • Experience with Confluence, Notion or similar documentation platforms
  • Strong stakeholder engagement and requirements gathering skills
  • Ability to quantify operational processes using metrics such as volume, effort, cycle time and cost
  • SQL or strong data literacy desirable
  • Experience delivering as a contractor or consultant preferred

Nice to have

  • SQL or strong data literacy desirable
  • Experience delivering as a contractor or consultant preferred
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