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We are seeking a versatile and detail-driven Business Analyst to support the development of data-driven solutions and reporting tools within the Litigation space. The role will report to the Matter Management Product Owner, and you will work side-by-side with our Product Owners across the Law Digital Platform and Law Function subject matter experts to enhance our processes and improve the day-to-day efficiency and effectiveness of company’s legal teams. A significant part of this role involves gathering and documenting business requirements, creating mock-ups and wireframes, collaborating with developers, and ensuring the delivery of high-quality, user-centric solutions that meet business needs. The ideal candidate will be comfortable liaising with the business customers and development team, troubleshooting issues and iterating based on stakeholder feedback.
Job Responsibility:
Requirements Gathering & Documentation: Work closely with business stakeholders to understand needs and translate them into clear, structured requirements. Elicit requirements and specifications through use of interviews, document analysis, workshops, surveys, business process documentation, use cases, and task and workflow analysis
Dashboard Design & Development: Collaborate with business users to design and iterate on Power BI dashboards that deliver actionable insights
Mock-Up Creation: Design wireframes and mock-ups to visualize solutions and guide development efforts
Developer Collaboration: Act as a bridge between business and technical teams, ensuring developers have the context and clarity needed to build effective solutions
Testing & Troubleshooting: Validate functionality and data accuracy
identify and resolve issues related to data sources, logic, and visualizations
Stakeholder Feedback: Facilitate review sessions, gather feedback, and iterate on solutions to ensure alignment with business goals
Process Improvement: Collect and analyze data from multiple sources to identify root cause of process issues and challenges
Creation of initial communications and visual presentations
Responsibility for creating service tickets and tracking progress both internal and vendor tickets
Recommend enhancements to processes and tools based on user experience and data insights
Documentation: Maintain comprehensive records of requirements, mock-ups, test cases, and feedback
Stay up to date on the latest Legal tech and IT advancements to automate and modernize systems
Requirements:
Bachelor's degree in business, Information Systems, Legal or a related field
5+ years of experience in a Business Analyst role, preferably in a legal or professional services environment with experience working on reporting or data visualization projects
Experience creating mock-ups using tools like Figma, Balsamiq, or PowerPoint
Strong understanding of reporting tools (e.g., Power BI) and data concepts
Strong understanding of data models, DAX, and Power Query
Strong analytical and problem-solving skills
Excellent troubleshooting skills with the ability to diagnose and resolve data or reporting issues
Strong communication and collaboration skills
Detail-oriented with a focus on usability and data integrity
Nice to have:
Experience working in Agile environments
Familiarity with SQL or other data querying languages
Exposure to legal technology or professional services environments is a plus