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6-month internship starting in July 2026. You'll join the Customer Success team led by Max Manager, Customer Success - UK & Nordics, working alongside 1 Customer Success consultant. Our mission is to help Mirakl's clients successfully launch, optimize, and grow their marketplace by guiding them through implementation, analyzing performance, and driving continuous improvement through actionable strategies.
Job Responsibility:
Perform insightful business analyses: Dive deep into client marketplace performance data to identify trends, uncover opportunities, and propose actionable strategies that enhance results and drive growth
Develop engaging client materials: Create compelling presentations and workshop materials in English that captivate and inform clients, helping them understand their marketplace performance and strategic opportunities
Conduct market research: Research the e-commerce landscape to uncover trends, competitive insights, and emerging opportunities that inform client strategies and Mirakl's product direction
Drive cross-functional projects: Collaborate on high-impact internal projects with international teams, contributing to initiatives that strengthen Mirakl's position as an industry leader
Support CS leadership: Provide strategic support to the leaders and managers of the Customer Success Team, assisting with daily activities and special projects that ensure exceptional client outcomes
Requirements:
Currently enrolled in a Bachelor's or Master's program with a focus on Business, Economics, or a related field
Deep interest or first experience in the e-commerce industry
Detail-oriented with very strong analytical skills
Creative problem-solver, able to work well independently and collaboratively
Strong written and verbal communication skills
Proficient in Excel and PowerPoint, capable of creating compelling data visualizations and presentations
Able to handle challenging business situations with professionalism and creativity
Comfortable working in a highly motivated, diverse, international team environment
Fluent in English (written and spoken) required
Eligible for internship in London
What we offer:
A meaningful experience with empowering missions
A dynamic and stimulating work environment with passionate Mirakl workers
The opportunity to be at the heart of a French unicorn at a unique stage of its development
A real interns and apprentices community, our #miraklinterns