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We’re seeking a Business Analyst II who thrives at the intersection of customer partnership and technical execution. This role is instrumental in delivering successful implementations of our SaaS platform by gathering requirements, configuring systems, managing data migrations, and promoting best practices. As a trusted advisor, the BA II builds strong relationships with customers while actively contributing to internal knowledge sharing and continuous process improvement.
Job Responsibility:
Lead requirements-gathering sessions with customers to understand business processes and needs
Configure the AbsenceSoft platform to align with customer requirements
Oversee data extraction, transformation, loading (ETL), and validation activities
Provide training and support to customers during onboarding
Partner with Project Managers to ensure milestones and deliverables are achieved
Identify risks, issues, or gaps in customer readiness and escalate as appropriate
Contribute to knowledge base documentation and process improvement initiatives
Serve as a subject matter expert for specific product modules or features
Maintain company controls, security, and compliance responsibilities within your role
Requirements:
Bachelor’s degree in Business, Information Systems, HR, or a related field—or equivalent experience
2–4 years of experience in business analysis, SaaS implementation, or HR technology consulting
Strong requirements-gathering, documentation, and customer engagement skills
Demonstrated experience with data migration, validation, and reporting
Excellent problem-solving and communication skills
Ability to manage multiple projects simultaneously
Nice to have:
Experience implementing HRIS, benefits, or leave management systems is a plus
Familiarity with compliance-focused or highly configurable SaaS platforms
Exposure to project management or Agile methodologies