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Demant Logo Demant · IT - Software Development

Business Analyst - Global Data Intelligence

Malaysia, Kuala Lumpur · Job Posted January 30, 2026
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Job Description

This is your opportunity to join Demant’s Hearing Care (Retail) IT organization as part of our Data Intelligence team! You will join a department of people who are operating and deploying the newest platforms in a transformation of all systems, data platform included, across multiple cloud providers, for 12,000+ employees. Data Intelligence is an established, multicultural team with members in multiple countries, and we work alongside analysts, data scientists, and managers from almost every functional domain in the retail business. Using the latest tools in Google Cloud and Azure, and working within an agile operating model as a Business Analysts.

Job Responsibility

  • Drive operational excellence of request management and workflow coordination, ensuring smooth handling from request to resolution
  • Collaborate with stakeholders and Product Owners to understand business requirements and incidents, enabling effective prioritisation and solution design
  • Manage user access with precision, ensuring alignment with governance policies and maintaining secure, compliant environments
  • Keep stakeholders informed with timely updates on incidents and progress, building trust through transparency and responsiveness
  • Analyse platform alerts to identify root causes and validate issues. Communicate findings and potential impacts effectively to relevant stakeholders and agile teams
  • Develop and maintain impactful data models and conduct peer review to uphold quality and consistency across the codebase

Requirements

  • Hands-on experience managing requests and coordinating workflows, preferably using ServiceNow
  • Proficient in access management through Azure Active Directory / Entra ID or similar identity platforms
  • Skilled in root cause analysis and resolution within large-scale Data Cloud Platform environments
  • Strong analytical mindset with the ability to distinguish business needs from incidents, assess impact, and translate requirements into actionable user stories
  • Clear and effective communicator, capable of delivering timely updates to stakeholders and simplifying complex technical concepts
  • Collaborative team player, actively contributing during development, reviews, and incident resolution
  • Demonstrated adaptability and success in dynamic environments with frequent changes and new business applications
  • Proficiency in English, which is our corporate language, is essential

What we offer

  • A job in a growing, international company with good career opportunities
  • State of the art technology and work in an exciting industry
  • Good work life balance with flexible working conditions
  • A culture of teamwork, based on knowledge sharing, professional respect, kindness
  • We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
  • A full-time independent and responsible position
  • Training, conferences, and the opportunity for self-development
  • We offer the opportunity to travel for work global
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