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We are seeking a Business Analyst to join a dynamic Digital Product & Development team. In this role, you will act as a trusted advisor, bridging the gap between business needs and IT deliverables. You will be responsible for identifying, prioritising, and implementing process improvements that enhance customer satisfaction and operational efficiency. If you are a critical thinker who thrives in Agile environments and enjoys coaching others, this is the perfect opportunity to make a strategic impact.
Job Responsibility:
Act as a trusted advisor, bridging the gap between business needs and IT deliverables
Identify, prioritise, and implement process improvements that enhance customer satisfaction and operational efficiency
Analysis and delivery across a broad spectrum of initiatives, including Digital, Infrastructure, Security, and AI
Partner with Product Owners to shape and prioritise the product backlog using Agile business value frameworks
Produce high-quality user stories and coach multidisciplinary teams to define clear acceptance criteria and test cases
Participate in Agile ceremonies including Backlog Refinement, Daily Stand-ups, and Sprint Reviews
Undertake comprehensive root cause analysis, value mapping, and process mapping to identify opportunities for improvement
Apply change management principles to ensure all initiatives are successfully embedded within the organisation
Provide coaching and mentorship to other BAs on analysis methodologies and standardised artefacts
Requirements:
Experience as a Business Analyst, preferably in large and complex project environments
Proven experience delivering on diverse projects across Digital, Infrastructure, Security, and AI
Solid understanding of and demonstrated experience in using Jira, Agile, and Lean delivery methodologies
Industry-recognised Agile certification and preferably a Lean or Six Sigma Black Belt qualification
Ability to work cross-functionally across ICT divisions to achieve short and long-term strategic goals
Exceptional interpersonal skills with the ability to influence and negotiate at all levels
Bachelor Degree
What we offer:
Professional Growth & Developement
hybrid work environment that supports a healthy work-life balance