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Business Analyst - Customer Success Operations Intern

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Mirakl

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Location:
France , Paris

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

1200.00 - 1400.00 EUR / Month
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Job Description:

6-month internship starting July 2026. You'll join the Customer Success Operations & Insights team. Your time will be split 50/50 between Customer Success Operations and the Business Consultant team. This internship is exclusively focused on operations—you'll dive deep into quantitative analysis, reporting, and process optimization without managing a client portfolio directly. This specialization offers strong exposure to C-level stakeholders and provides a key supporting role to senior leaders, directors, and the General Manager.

Job Responsibility:

  • Build and maintain critical business reporting: Create and optimize dashboards tracking key performance indicators across project phases (launch timelines), operational performance (seller metrics, active seller percentages), and internal team performance (consultant time allocation, revenue prioritization)
  • Analyze data to drive operational excellence: Collect, clean, structure, and analyze data to support Customer Success processes, identify up-sell opportunities, track NPS (customer satisfaction), and monitor feature adoption
  • Monitor performance across three dimensions: Track project delivery metrics, regional operational performance, and internal consultant effectiveness to ensure process fluidity and access to the right information at the right time
  • Automate and optimize processes: Contribute to AI-driven automation projects (Dust agents) to streamline monitoring, improve data reliability, and reduce manual work
  • Support strategic decision-making: Gather requirements from teams, propose data-driven solutions, and prepare structured materials for management meetings and senior leadership discussions

Requirements:

  • Ideally engineering or business/management school program
  • Specialization in data analysis, business intelligence, statistics, or similar quantitative field is a plus
  • Excellent command of Excel and Google tools (Sheets, Slides)
  • Comfortable with data processing, structuring, and analysis
  • Ability to build analytical models, reports, and business dashboards
  • Interest or skills in AI and automation (agent creation, Dust projects)
  • Analytical & autonomy capabilities
  • Business acumen: Ability to understand business challenges, not just execute technical tasks
  • Proactive mindset with strong communication skills
  • Collaborative spirit
  • Motivated to work in a dynamic, demanding SaaS/marketplace tech environment
  • Fluent in English and French (written and spoken) required

Nice to have:

  • Specialization in data analysis, business intelligence, statistics, or similar quantitative field is a plus
  • Interest or skills in AI and automation (agent creation, Dust projects)
What we offer:
  • Swile meal voucher card
  • Transportation coverage: 50% Navigo pass, bike reimbursement, etc.
  • A healthy mind in a healthy body: Take time for yourself with Gymlib pass!
  • A tailor-made integration path to quickly gain skills
  • Empowering and evolving missions to get the most out of this experience
  • A unique opportunity to discover a French unicorn in full expansion and work with international teams
  • Learning Opportunities: Immersion in the Customer Success ecosystem of a tech scale-up
  • Training in business analysis tools and methodologies
  • Exposure to operational challenges of a leading marketplace platform
  • Cross-functional collaboration with Business Consulting teams
  • Excellent opportunity to develop strong analytical skills and evolve toward senior analyst roles at Mirakl

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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