Business Analyst (Contact Centre) Job at FinXL (Sydney)

Implementation Business Analyst

As a part of the Implementation team, the Implementation Business Analyst will p...

Location

United Kingdom , Peterborough

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

Business Analysis experience covering processes, operations, contact centre, technology, client services and testing, 3+ years desired
Strong Business Analyst skills and ability to use a variety of analysis, design and documentation techniques
Strong communication skills and able to present requirements and processes to prospective clients, existing clients and internal teams
Good Microsoft Office skills (especially Excel, Word, PowerPoint) and skills with process mapping software
Collaborative team working approach and ability to build strong relationships both in person and remote
Hardworking and can-do attitude, able to work in a fast-paced environment over multiple client Implementation & Change projects concurrently
Able to work under minimal direction in line with the Implementation Lifecycle and Framework
Logical, analytical, with strong attention to detail and problem-solving skills
Solution-orientated and always looking to deliver for our clients and internal stakeholders

Job Responsibility

Analysis of client requirements, internal processes, configurable system setup and functionality
Capture and document client requirements during the ‘Pre-Implementation’ phase
Ensure all applicable options and data requirements are explored with the client
Work with the client and our internal teams to design the configuration and set up of our services as well as our processes
Identify requirements where IT development would be required
Create clear, detailed & unambiguous requirements, process documentation and flows for the clients and internal teams
Conduct impact analysis of proposed changes to existing processes
Own and execute test plans for all configuration and set up to ensure we deliver to the highest quality
Identify opportunities to increase automation through configuration and set up
Support the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussions

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Business & Data Analyst

Business & Data Analyst position at IKEA focusing on gathering insights from big...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Deep knowledge in commercial property business: operations, investment process, tenants performance, sales and visitation analysis, community and marketing
General knowledge of the alignment strategy that current the global and local business direction provide
Understanding of data science, new technologies, analytics and their wide ranging application in business context
Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Knowledge of Ingka Centres business tools, processes and cycles

Job Responsibility

Generate an MP performance overview and related business insights by analyzing data and insights from different functions
Coordinate various MP business-related meetings within the organization, follow up on key tasks as a coordinator, and facilitate communication on internal business-related topics
Support the MPM in local BPL planning, analyzing risks and possibilities in MP performance
Support the MPM in annual business planning and periodic performance evaluation by analyzing performance data and insights
Collaborate with IKEA to analyze store visitor numbers, conversion rates, sales trends, and their interdependencies with MP activities
Assist the MPM in receiving important visitors (government, SO, global, etc.)
Serve as the local contact window for communication with SO, manage the local public mailbox, organize the yearly kick-off meeting
Consolidate and manage MP-related documents, licenses, reports, and systems, and plan Duty Manager schedules

Fulltime

WFM Service Delivery Manager

As Workforce Management Service Delivery Manager for our Contact Centre Operatio...

Location

Switzerland , Bern

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in an insurance services call/contact centre
Minimum 3+ years experience in Workforce Management
Proven management and leadership experience
Ability to work in a fast-paced environment and adapt to changing priorities
Proficiency in Microsoft Office products (Excel, Word, PowerPoint)
Strong knowledge of telephony/call routing and workforce management platforms (CC Math / Verint advantageous)
Understanding of cross-business workforce management practices
Experience leading or supporting project initiatives
Excellent communication skills
Experience in business analysis, reporting, problem identification, resolution, and root cause analysis

Job Responsibility

Lead and manage a team of scheduling and intra-day analysts, fostering a collaborative and high-performance culture
Develop strategies and processes to build a self-sufficient tactical workforce management function that collaborates effectively with partners and stakeholders
Regularly review and update delivery plans, making recommendations to strategic planning function and senior leadership for effective execution in operations
Serve as the primary point of contact for short term/real-time operational issues, communicating with functional leads and other stakeholders to resolve issues promptly
Oversee workforce management functions, coordinating process improvement and business functions to support the overall business strategy
Foster a culture of continuous improvement by evaluating processes, identifying areas for enhancement, and implementing innovative solutions
Foster a development culture that mutually meets the business requirements and individual career goals
Oversee procedure and policy documentation, including real-time playbook documentation
Perform additional duties as assigned to support the contact centre’s objectives

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs for health and wellbeing
Flexibility in planning and arranging for a better work-life balance

Fulltime

Capacity Planning Analyst

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning ...

Location

United Kingdom; Ireland , Croydon; Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

3+ years in Workforce Management, within a contact centre environment
2+ years in a capacity planning and forecasting role
Previous experience with WFM platforms (eg: Verint, Aspect, IEX)
Proficiency in data modelling, statistical analysis, and data visualization
High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access
Experience with SQL or other data retrieval languages advantageous
Ability to interpret data for performance trends and long-term improvement opportunities
Experience presenting long-term scenario plans to senior leadership

Job Responsibility

Implementation and maintenance of best practice resource planning practices
Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise
Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes
Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost
Mitigate capacity risks by managing dependencies across multiple sites and geographies
Clearly communicate dependencies and manage/track expectations
Participate in global customer service initiatives and project roll outs to cater to growing business needs
Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation
Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations
Collaborate with stakeholders to implement risk mitigation strategies

Capacity Planning Analyst

As the Capacity Planning Analyst, you will be the analytical engine driving our ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience in Capacity Planning and long-term forecasting within a fast-paced, multi-channel Contact Centre or Financial Services operational environment
Strong understanding of WFM principles, shrinkage calculation, and resource modelling across diverse queues and skill sets
Expert proficiency in using advanced statistical and analytical methods for demand forecasting
Advanced skills in data manipulation and modelling, coupled with experience using BI tools or WFM software
Exceptional analytical skills with a meticulous attention to detail and a passion for data accuracy
Demonstrated ability to communicate complex, technical forecasts and capacity risks clearly and concisely

Job Responsibility

Develop, own and maintain highly accurate long-term demand forecasts (3-12 months) for multiple Customer Operations teams
Identify, analyse, and integrate key business drivers such as seasonality, marketing campaigns, product launches, and regulatory changes into complex forecasting models to increase prediction accuracy
Conduct robust scenario planning and 'what if' analyses to model the impact of various strategic decisions (e.g., hiring timelines, technology adoption, cross-skilling initiatives) on future capacity requirements
Translate demand forecasts into tangible capacity plans, outlining required full-time equivalent (FTE) staffing levels, necessary skill profiles, and adherence requirements
Proactively identify and communicate potential capacity shortfalls or surpluses, providing clear, data backed recommendations to the Service Delivery Manager and leadership teams to mitigate risks
Create and maintain compelling dashboards and reports to provide transparency into planning assumptions, forecast accuracy, and future resource needs
Work collaboratively with Real-Time Analysts to ensure the operational reality aligns with planning assumptions and to provide a feedback loop on forecast accuracy and intraday trends

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Senior Analytics Consultant - Retail

We are seeking a dynamic and experienced Senior Analytics Consultant to support ...

Location

United Kingdom

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

2+ years in an analytics role in a BPO setting is essential
2+ years working in the retail sector is essential
5+ years in a data analytics role within a contact centre is essential
Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure)
Intermediate to expert knowledge of Power BI data visualisation
Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential
Experience with Alteryx designer is desirable but not essential
Experience of working with unstructured data is desirable but not essential
Strong communication skills, both written and verbal, with an ability to influence stakeholders
Excellent problem-solving skills and critical thinking ability

Job Responsibility

Data Analysis
General all round understanding of Insight & Analytics solutions and concepts
Leading the delivery of analytics across multiple Insight & analytics programs / clients
Strong understanding of statistical analysis and modelling techniques
Develop and deliver presentations to client teams, translating complex analysis into clear, actionable recommendations
Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI
Provide peer review of project outputs to assure QA standards are met
Lead a small team of data professionals (Analytics Consultants, Insight Analysts)
Stakeholder Management
Partner with clients to understand business objectives and translate them into analytical & insight solutions

What we offer

10% bonus based on company and personal performance
25 day annual leave + standard bank holidays
Competitive pension scheme
Remote working

Fulltime

Regional FP&A Senior Commercial Finance Analyst

We are looking for a Senior Finance Analyst, Commercial FP&A (Turkey MET) for ou...

Location

Turkey , Kavacik, Istanbul

Salary:

Not provided

Randstad

Expiration Date

February 28, 2026

Requirements

5 years+ in Finance (Management Accounting Financial Accounting)
Experience in the FP&A discipline for a large multi-national company
Strong experience in driving Budgeting, Planning and Forecasting within a large multinational
Strong experience with constructing Business Performance Review / Management Reporting packs independently and across complex business operations and working environments
Use and development of KPI’s, Dashboards and Metrics Reporting
Proficiency in data manipulation, interpretation and analysis
Process management, written and verbal communication, presentation skills
Established financial, commercial, and strategic analysis skills
Base level financial modelling skills (scenario analysis, business case development, business valuations, and operational modelling)
Commercial acumen with demonstrated strength in solving both structured and unstructured problems

Job Responsibility

Customer Pricing Profitability Analysis: Support the Turkey team by delivering analysis of new and existing business opportunities – understanding the impacts on our supply chain cost base to effectively understand implications and translate those into business and financial impacts
Safeguard and maintain CHEP pricing models and policies, keeping them up to date for our market, to support the modelling and costing of commercial data for specific business prospects
Responsible for commercial evaluation of new and existing customers, analyse margins and profitability and provide pricing advice, to support effective decision analysis
Analyse that all other fees (Operating/Transfer fee etc.) are at the right level for the customers
Support our teams to identify potential opportunities, risks and challenges to our business and financial objectives
Master data controls on pricing to make sure that all pricing data is consistent and accurate in the system
Supporting commercial department with indexation process and indexation calculation
Finance Planning Reporting: Provide key stakeholders with financial and statistical reporting and information that meets quality standards
is relevant and accurate
distributed on time and maintain the confidentiality of this information

Fulltime

Environmental Specialist

EGGER stands for sustainable growth; we are an international company with more t...

Location

Turkey , Gebze, Kocaeli

Salary:

Not provided

EGGER Group

Expiration Date

Until further notice

Requirements

BSC/MSc Degree in Environmental Engineering
Having Environmental Expert Certificate
Having C Class Occupational Safety Specialist Certificate
Minimum 2 years of experience as an HSE Engineer in chemical industry
Good command of English
Able to use MS Office programs effectively
No military obligation for male candidates

Job Responsibility

Participating in ISO 14001 Environmental Management System studies
Support the development of current system controls regarding work safety
Follow up and coordinate the waste management process
Follow up the process of obtaining and renewing environmental permits
Make the necessary notifications within the scope of environmental legislation
Ensuring environmental measurements and analyzes
Conducting and developing risk analysis studies on work safety and environmental issues
Study the necessary studies in EIA (ÇED) processes
Conducts safety meetings, audits, and inspections to ensure compliance, evaluate performance, identify corrective action, and implement follow up assessments
Conduct incident investigations and identify root causes and corrective, preventative actions

What we offer

work-life balance (40 working hours per a week, hybrid working models depends on position)
opportunities for global experience in 22 plants all over the world
wellbeing of our employees important for us
psychologist service
events
agreements with health institutions
support our employees for their language skills
in the office we have a native English teacher
chance to participate global development programs we called StartUp and StartKlar
shuttle service (İdealtepe-Cevizli-Atalar-Kartal-Sahilyolu-Pendik-E5-EGGER, Acıbadem-E5-EGGER, Kartepe-İzmit-Derince-Körfez-E5-EGGER)

Fulltime

Business Analyst (Contact Centre)

FinXL

Location:
Australia , Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 19, 2026

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