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Business Analyst - Client Support

Alter Domus

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Alter Domus are looking for a Business Analyst - Client Support to join our growing Solvas Asset Management Team.

Job Responsibility:

Work with a team of business analysts and client support personnel related to CLO and Solvas Asset Management (Alter Domus’ CLO and syndicated loan software)
Work as a subject matter expert and resource for clients
Model CLO deals for clients on Solvas Compliance and PoP
Gather information from various stakeholders such as clients and team members to document functional, system, and/or data requirements and to acquire consensus
Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish defects from enhancement requests
Analyze, synthesize, and prioritize requirements for enhancements to systems and / or business processes throughout the product development life cycle
Manage client support queries, issues, and/or enhancement requests ensuring adherence to SLAs
Collaborate with team members to create detailed functional and/or technical specifications for complex development of new, or modifications to existing, applications
Coordinate and assist with testing activities to help identify, mitigate, and resolve issues
Provide guidance to quality assurance and the development teams to create unit and integrated test cases
Function as an ambassador for the product internally and externally as the primary contact for queries related to the product
Works with the appropriate product team to finalize user requirements
Able to understand the business requirements and technical environments to creatively assist the users in defining these requirements
Performs work independently with little or no direct supervision
Work with team on developing user requirements, estimations, specifications, and presentations
Conduct regular development reviews and communicate the status of projects in both formal and informal settings
Encourages collaborative efforts and camaraderie with cross geographical team members
Demonstrates a working understanding of both quality assurance and software development processes and methodologies, with the ability to share knowledge with peers, development and QA groups
Proactively manage any risks and issues

Requirements:

3+ years of experience working in the CLO domain
Ability to understand legal documents such as offering memoranda, offering circulars, indentures and private placement memoranda, including related compliance test calculations or concentration test limitations
A successful candidate will evidence a passion for delivering quality clients service and staying up to date with best operational practices and related technology in the loan market
Ability to work independently and multitask in a fast-paced environment to meet client deadlines
Strong organizational, analytical skills, problem-solving skills and high attention to detail
Highly developed written and strong oral communication skills
Excellent communication skills Problem-solving aptitude
Team player with organizational and leadership skills
Ability to manage multiple projects/tasks at once
Strong focus on customer service and satisfaction

Nice to have:

Familiarity or experience with the software development, support, or operations teams is helpful but not required
Exposure to computer programming languages such as SQL is helpful but not required

What we offer:

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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