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Dash Technologies Logo Dash Technologies · IT - Administration

Business Analyst 2

United States, Columbus · Job Posted January 09, 2026
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Job Description

Under general direction, as part of team, provides program technical assistance to information technology professionals in developing scope and requirements outlined in system requirements document and/or reviews design documents created by information technology professionals and/or conducts system tests to ensure expected output and/or assists in data conversion if current system exists and/or assists in implementation of new/enhanced system with affected entities and/or provides help desk customer service for assigned process automation project and in addition, keeps abreast of changes in program policies pertinent to assigned process automation project(s).

Job Responsibility

  • Provides program technical assistance to information technology professionals in developing scope and requirements outlined in system requirements document
  • Reviews design documents created by information technology professionals
  • Conducts system tests to ensure expected output
  • Assists in data conversion if current system exists
  • Assists in implementation of new/enhanced system with affected entities
  • Provides help desk customer service for assigned process automation project
  • Keeps abreast of changes in program policies pertinent to assigned process automation project(s)
  • Remains current in program policy changes
  • Provides program technical assistance to other IT Services personnel, state agency partners, and contractors
  • Plans, develops, and recommends performance criteria and test case scenarios
  • Creates realistic scripts and business use cases
  • Conducts systems tests to ensure expected outcomes and to test user scenarios
  • Assists with data conversion from current child serving automated systems
  • Interprets federal and state statutes to ensure compliance in automated system design
  • Develops procedure and user manuals
  • Monitors adherence to federal and state requirements
  • Provides technical assistance to County Departments of Job and Family Services (CDJFS), state agency staff, and child serving programs to ensure compliance with use of systems
  • Responds to inquiries regarding user related issues relative to the development, implementation, and/or maintenance of automated systems
  • Prepares and submits system defect reports
  • Provides help desk customer service to system users
  • Responds to inquiries regarding system user issues
  • Updates reference tables and security profiles
  • Provides program technical assistance to data systems professionals and technicians engaged in establishing, enhancing, and maintaining other automated systems
  • Participates in and/or supplies technical solutions to meet federal and state requirements related to child care program rules and policies
  • Identifies source of problems and prepares corrective action steps
  • Develops and conducts training workshops and seminars on new and modified procedures
  • Performs other related duties as assigned

Requirements

  • 4 year college degree or equivalent Business Analysis
  • Effective communication
  • critical thinking
  • problem solving
  • technical proficiency
  • Data Analysis Research
  • Strategic thinking
  • Interpersonal skills
  • IIBA or CBAP training and/or certification
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