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Broster Buchanan Logo Broster Buchanan · IT - Administration

Business Analyst – Transformation & Process Improvement

United Kingdom, Gloucestershire 50000.00 - 55000.00 GBP / Year · Job Posted March 19, 2026
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Job Description

Broster Buchanan is partnering with a growing technology services organisation that is undergoing an exciting transformation as it evolves from a Value-Added Reseller (VAR) and Systems Integrator into a scalable, services-led Managed Services Provider (MSP). We’re looking for a Business Analyst to play a key role in redesigning how the business operates — mapping processes, defining best practices, and helping embed a more scalable, efficient operating model. This is an opportunity to work at the heart of a major transformation programme, partnering with teams across Sales, Finance, Solutions, Service Delivery and IT to simplify processes, enable automation and support long-term growth.

Job Responsibility

  • Map and analyse end-to-end business processes across the customer lifecycle – from lead and order through to service delivery, billing and renewals
  • Design future-state processes that standardise operations and enable automation across systems
  • Create clear Standard Operating Procedures (SOPs), templates and playbooks that teams can easily adopt
  • Translate process designs into business requirements, user stories and testing scenarios for system and data changes
  • Facilitate cross-functional workshops to capture requirements and align stakeholders
  • Support implementation, UAT testing and change adoption to ensure new ways of working are embedded

Requirements

  • Proven experience as a Business Analyst, Process Analyst or Continuous Improvement Analyst
  • Strong process mapping skills (as-is / to-be, swimlane diagrams, RACI)
  • Experience producing clear SOPs and operational documentation
  • Confident running workshops and working with stakeholders across multiple teams
  • Comfortable supporting transformation initiatives and system-enabled process change

Nice to have

Experience working with CRM/ERP or IT service platforms (e.g. Salesforce, NetSuite or ITSM tools) would be beneficial

What we offer

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