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Business Analyst – Insurance

Hong Kong, Hong Kong · Job Posted January 07, 2026
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Job Description

We are currently working with an MNC Insurance client for their Digital Transformation project. This project is related to Point of Sales and e-KYC processes, customer onboarding, and insurance product digitalization.

Job Responsibility

  • Gather and analyze business requirements from stakeholders in insurance operations, underwriting, claims, and customer service teams
  • Bridge the gap between business units and IT/development teams to translate requirements into functional specifications, user stories, and process flows
  • Support digital transformation projects, particularly in areas such as eKYC implementation, online policy application platforms, and customer portal enhancements
  • Conduct gap analysis, process mapping (AS-IS and TO-BE), and recommend improvements for efficiency and regulatory compliance
  • Facilitate workshops, interviews, and stakeholder meetings to elicit requirements and ensure alignment
  • Coordinate User Acceptance Testing (UAT), prepare test cases, and support rollout and training activities
  • Collaborate on Agile/Scrum methodologies, using tools like JIRA for project tracking

Requirements

  • At least 3-5 years of experience as a Business Analyst, preferably in the insurance or financial services sector
  • Proven experience in insurance domain, including knowledge of life/health/property & casualty insurance processes
  • Hands-on experience with digital projects, particularly eKYC systems, customer onboarding, or digital insurance platforms
  • Strong analytical, problem-solving, and communication skills
  • Proficiency in English and Cantonese (spoken and written)
  • Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence)

Nice to have

Mandarin is a plus

What we offer

  • Competitive salary
  • Comprehensive medical insurance and benefits
  • Opportunities for professional development and exposure to cutting-edge digital projects
  • Dynamic and collaborative work environment in Hong Kong
  • Work from Home flexibility

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