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We are currently working with an MNC Insurance client for their Digital Transformation project. This project is related to Point of Sales and e-KYC processes, customer onboarding, and insurance product digitalization.
Job Responsibility:
Gather and analyze business requirements from stakeholders in insurance operations, underwriting, claims, and customer service teams
Bridge the gap between business units and IT/development teams to translate requirements into functional specifications, user stories, and process flows
Support digital transformation projects, particularly in areas such as eKYC implementation, online policy application platforms, and customer portal enhancements
Conduct gap analysis, process mapping (AS-IS and TO-BE), and recommend improvements for efficiency and regulatory compliance
Facilitate workshops, interviews, and stakeholder meetings to elicit requirements and ensure alignment
Coordinate User Acceptance Testing (UAT), prepare test cases, and support rollout and training activities
Collaborate on Agile/Scrum methodologies, using tools like JIRA for project tracking
Requirements:
At least 3-5 years of experience as a Business Analyst, preferably in the insurance or financial services sector
Proven experience in insurance domain, including knowledge of life/health/property & casualty insurance processes
Hands-on experience with digital projects, particularly eKYC systems, customer onboarding, or digital insurance platforms
Strong analytical, problem-solving, and communication skills
Proficiency in English and Cantonese (spoken and written)
Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence)
Nice to have:
Mandarin is a plus
What we offer:
Competitive salary
Comprehensive medical insurance and benefits
Opportunities for professional development and exposure to cutting-edge digital projects
Dynamic and collaborative work environment in Hong Kong