CrawlJobs Logo

Business Analyst – Credit Profile, Global Customer Service

Malaysia, Kuala Lumpur · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

The Business Analyst, Credit Profile within Global Customer Service plays a critical role in aligning order management processes and systems. This role bridges strategic business needs with functional and technical design across order management tools, analytics, and system optimization. You will partner closely with Global Process Owners (GPOs), Customer Service Managers, Program Stakeholders and IT to ensure scalability, adoption, and business impact whilst contributing to the development of a Global Core Model, supporting the shift from local to global standardization.

Job Responsibility

  • Analyse the order management related processes to identify process design and tool improvement opportunities
  • Translate business needs into structured problem statements and formalize user stories with clear acceptance criteria
  • Perform gap analysis between existing systems (Oracle EBS, Oracle Fusion, Customer Platform) and business requirements
  • Contribute to the creation of 'To-Be' processes in collaboration with GPOs and POs
  • Support user acceptance testing (UAT), prepare scripts and validation checklists
  • Track business feedback, test execution logs, and assist in go-live readiness activities
  • Support continuous improvement and quick wins for order management
  • Support the change management required within the order management processes as we move to a global core model
  • Collaborate and support on documentation as required

Requirements

  • 2+ years in business analysis, customer service, or order management
  • Strong experience with order management and ERP transformation
  • Familiarity with lean tools
  • Excellent analytical and communication skills, with the ability to manage cross-functional stakeholders
  • Knowledge of Jira, Asana, Celonis or similar tools
  • Ability to thrive in a fast-paced, matrix global environment
  • Global Core Model & Transformation Approach

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Business Analyst – Credit Profile, Global Customer Service

8 matching positions

Manager, Operations Quality Assurance

This role will work closely with regional and global Compliance, Risk, Product a...
Location
Location
Malaysia; Singapore , Kuala Lumpur; Singapore
Salary
Salary:
Not provided
airwallex.com Logo
Airwallex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Accounting, Finance, Economics, Business Management, Statistics and Mathematics, Law or related disciplines
  • 5+ years of relevant experience in financial services, fintech or consulting, with one of the following profiles: Compliance expertise in AML/compliance review and advisory (preferably with CAMS/AAMLP certification)
  • OR Risk control expertise in credit, fraud, brand and/or consumer risk management
  • OR QA/Auditing/Consulting backgrounds with strong exposures to compliance testing and risk assessments
  • Strong understanding of AML/CTF regulations and/or risk management controls, industry practices, and regulatory/card scheme expectations and trends in the financial services, payments, or fintech industries
  • Familiarity with AML processes (KYC, Transaction Monitoring and Name screening) OR Risk controls (Underwriting, Merchant Risk Monitoring)
  • Strong communication and time/project management skills
  • Strong analytical and problem‑solving skills
  • Fluency in both Mandarin and English (spoken and written)
Job Responsibility
Job Responsibility
  • Gain an in‑depth understanding of Airwallex’s product offerings and AML / Risk‑related processes and controls across the end‑to‑end customer and transaction lifecycle
  • Design and maintain a comprehensive operations QA framework covering compliance, risk controls and key customer-supporting functions to ensure operational standards
  • Lead a small team of QA analysts and oversee the execution of monthly QA testing, ensuring team productivity and accuracy with high-quality deliverables
  • Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements
  • Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership, and track remedial actions and optimisation opportunities to effective closure
  • Drive and support global projects and initiatives for operations excellence, providing data‑driven analytics and insights to support informed decision‑making
  • Fulltime
Read More
Arrow Right
New

Corporate Strategy

Support the end-to-end process of acquiring new financing partners, including du...
Location
Location
Indonesia , South Jakarta
Salary
Salary:
Not provided
Staffinc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Finance, Business, Accounting, or related fields
  • Knowledge of Financial models (e.g. 3 statement models, DCF, etc)
  • Strong analytical, problem-solving, and organizational skills with high attention to detail
  • Effective communication skills in both English and Bahasa Indonesia
  • Proficiency in Google Workspace (Docs, Sheets, Slides, Drive)
  • Proactive, adaptable, and able to work independently or in a team environment
  • Preferably has prior internship or project experience in finance, debt instruments, due diligence, or related fields
Job Responsibility
Job Responsibility
  • Support the end-to-end process of acquiring new financing partners, including due diligence, onboarding, internal coordination, and related activities
  • Assist in preparing and managing reporting processes for Staffinc Group and its subsidiaries
  • Execute and improve documentation processes to meet funding, compliance, and internal control requirements
  • Contribute to OKR setting, monitoring, and other administrative tasks to support team effectiveness
  • Assist in the development and implementation of standardized templates, guidelines, dashboards and knowledge management tools
  • Conduct process analysis and support the refinement of standardized operating procedures
  • Manage or support ad-hoc strategic projects (e.g., system implementation or company wide process improvement initiatives)
  • Collaborate with stakeholders across teams to ensure alignment, consistency, and operational efficiency
  • Assist in M&A transactions - Financial Analysis, Financial and Commercial Due diligence and valuations
  • Fulltime
Read More
Arrow Right
New

Graduate / Entry-Level Recruitment Consultant

Hunter Bond is growing fast, and we’re looking for ambitious, intelligent, and d...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
hunterbond.com Logo
Hunter Bond
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Recent graduate or early-career professional
  • Confident communicator with a natural ability to engage people
  • Highly motivated, competitive, and target-driven
  • Coachable, resilient, and eager to develop new skills
  • Interested in tech/finance OR excited about a results-based career
  • Strong desire to build a high-earning career from day one
Job Responsibility
Job Responsibility
  • Building relationships with some of the most exciting companies in tech, fintech, and finance
  • Identifying, interviewing, and placing exceptional talent in high-impact roles
  • Developing deep knowledge of markets such as quant trading, cybersecurity, AI, and cloud
  • Managing the full recruitment lifecycle and taking real ownership of your work
  • Working towards clear goals with the mentorship of experienced, high-performing consultants
  • Collaborating within a vibrant team that celebrates wins and pushes each other to grow
What we offer
What we offer
  • Competitive Base
  • Uncapped Commission + Fast-Track Progression
  • World-Class Training: Tailored for grads and entry-level hires—no experience needed
  • Uncapped Commission (Up to 45%): Genuine earning potential from day one
  • Fast Promotion Path: We promote based on performance, not time served
  • Vibrant, Supportive Culture: A team that celebrates wins and collaborates
  • Modern Tools & Environment: State-of-the-art recruitment tech and a buzzing London office
  • Real responsibility and a platform for rapid personal growth
  • Fulltime
Read More
Arrow Right
New

Financial Accountant

An opportunity has arisen for a Financial Accountant to join the Financial Gover...
Location
Location
United Kingdom , Poole
Salary
Salary:
50544.00 - 59464.00 GBP / Year
webrecruit.co Logo
Webrecruit
Expiration Date
June 07, 2026
Flip Icon
Requirements
Requirements
  • Hold a recognised accountancy qualification or be working towards a qualification
  • Organised team player
  • Good attention to detail
  • Ability to consistently provide a high standard of work within deadlines
  • Flexibility to work both independently and as part of a team
  • Strong analytical and problem-solving skills
Job Responsibility
Job Responsibility
  • Implementation of the transition to the new accounting framework requirements within FRS 102 and the Charities SORP
  • Support the Financial Reporting team with preparation of accurate statutory reporting and work papers and audit requirements
  • Assist with queries from external auditors
What we offer
What we offer
  • Flexible working
  • 26 days' annual leave plus Bank Holidays
  • Competitive pension scheme
  • Life assurance
  • Health and dental cashplan option
  • Fulltime
!
Read More
Arrow Right
New

Senior Python Software Engineer

We’re working with a leading commodities trading firm with elite engineering sta...
Location
Location
United States , Houston
Salary
Salary:
Not provided
hunterbond.com Logo
Hunter Bond
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional software engineering experience
  • Strong proficiency in Python within a production environment
  • Proven experience with AWS (Cloud infrastructure, serverless, or data services)
  • Previous experience with Front Office Systems is highly desirable
  • Deep understanding of Commodities or Energy markets
  • Ability to solve complex problems with agility in a fast-paced trading setting
Job Responsibility
Job Responsibility
  • Developing and optimizing high-performance, mission-critical systems for front-office teams
  • Supporting global energy and commodities trading desks with real-time technical solutions
  • Building and maintaining robust, scalable back-end services using Python and AWS
  • Collaborating directly with traders and commercial teams to translate business needs into code
  • Ensuring the accuracy and reliability of systems used in live trading environments
  • Contributing to a high-standard engineering culture focused on performance and scalability
What we offer
What we offer
  • Opportunity to work with an elite team of world-class engineers
  • Direct exposure to front-office trading and commercial decision-making
  • A culture where engineers are respected as the core asset of the firm
  • High job satisfaction with a track record of low attrition
  • Engagement with cutting-edge technology in the global energy sector
  • Fulltime
Read More
Arrow Right
New

Shop Manager

Be there when it matters. Winners of the Employer of the Year for the People in ...
Location
Location
United Kingdom , Cheltenham
Salary
Salary:
26397.39 GBP / Year
webrecruit.co Logo
Webrecruit
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • Customer Service Experience
  • People management experience (reviews/1:1/volunteer recruitment/team meetings)
  • KPI and target experience
  • Strong IT skills (Admin/emails/instant messaging/video calls)
  • Organisational Skills
  • Lone working experience
Job Responsibility
Job Responsibility
  • Drive business, push sales and achieve targets
  • Lead your team to deliver great customer service to our donors and customers
  • Work with the local community to generate sufficient donated stock to drive sales
  • Recruit, train & retain a volunteer team
  • Set high standards of merchandising and housekeeping
  • Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times
  • Act as a brand ambassador for Sue Ryder
  • Manage effective stock processes through the Epos operation
What we offer
What we offer
  • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
  • Company pension scheme
  • Staff discount with thousands of retailers
  • Refer a Friend scheme - £250 payment
  • Enhanced maternity, paternity and adoption pay
  • Enhanced sick pay
  • Electric Vehicle Scheme
  • Healthcare Cash plan, to claim back costs of routine healthcare
  • Death in Service benefit
  • Staff discount of 10% on new goods online at shop.sueryder.org
  • Fulltime
Read More
Arrow Right
New

Talent Acquisition Assistant

As a Talent Acquisition Assistant, you will support our recruitment team by coor...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
hunterbond.com Logo
Hunter Bond
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organizational and time-management skills
  • Excellent written and verbal communication
  • High attention to detail and confidentiality
  • Comfortable working with ATS platforms and MS Office
  • Ability to manage multiple roles and priorities simultaneously
  • Previous experience in recruitment, HR, or admin (preferred)
  • Familiarity with sourcing tools like LinkedIn Recruiter (nice to have)
Job Responsibility
Job Responsibility
  • Supporting end-to-end recruitment processes from job posting to offer stage
  • Coordinating interviews including scheduling, logistics, and follow-ups
  • Managing the Applicant Tracking System (ATS) and maintaining accurate records
  • Communicating with candidates to ensure an outstanding experience
  • Supporting employer branding initiatives and social media channels
  • Generating recruitment reports and tracking key hiring metrics
What we offer
What we offer
  • Hands-on exposure to the full recruitment lifecycle in a leading FinTech agency
  • Ongoing learning and development opportunities in HR and Talent Acquisition
  • Clear opportunities for creative and flexible career progression
  • Insight into the global FinTech market and sector trends
  • A collaborative culture with a flat organizational structure
  • Inclusive environment where teamwork and open communication are prioritised
  • Fulltime
Read More
Arrow Right
New

Marketing Manager

We’re looking for a creative, analytical and motivated Marketing Manager to join...
Location
Location
United Kingdom , Carrickfergus
Salary
Salary:
Not provided
webrecruit.co Logo
Webrecruit
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Five years’ experience in a similar marketing/brand management role
  • Degree-level qualification in marketing or a related field
  • Previous experience in both digital and nondigital marketing activities
  • Previous experience working across multichannel communications, including advertising, digital media and media relations
  • Strong organisational, planning and people management skills
  • Able to travel as required across the UK, Ireland and overseas.
Job Responsibility
Job Responsibility
  • Lead the development and execution of marketing strategies that drive brand awareness, customer engagement, wholesale support and digital growth across our brand portfolio, including REMUS UOMO and 1880 CLUB
  • Lead a small in-house team and manage external agency partners across creative, PR and digital disciplines
  • Manage brand awareness growth
  • Manage e-commerce revenue growth
  • Manage social engagement targets
  • Manage lead generation
  • Manage retail partner support
  • Manage campaign ROI.
What we offer
What we offer
  • Competitive salary
  • Bonus scheme
  • Hybrid working
  • Flexible working
  • Contributory pension scheme
  • Employee discount
  • Canteen / On-site parking
  • Fulltime
Read More
Arrow Right